Senior Customer Service & Support Representative – Commercial Card Services

PNC

. Provide primary client support through email and phone .

Posted 11/3/2026full-timeUnited StatesSenior💰 $37,500 - $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and the ability to resolve complex inquiries while maintaining high customer satisfaction. Proficient in Microsoft Excel and experienced in client service within the banking sector.

Highest-signal resume keywords

Customer Service SkillsClient Service ExperienceMicrosoft Excel ProficiencyProblem-Solving SkillsCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Listening SkillsOrganizational SkillsDiagnostic Skills

Industry Keywords

Banking ExperienceCustomer SupportRisk ManagementCARES ModelService Requests

About the role

Key responsibilities & impact

Provide primary client support through email and phone
Perform advanced customer service activities for specialized products and services
Support a complex suite of products and services for sophisticated clients and internal and external customers
Investigate and respond to complex customer inquiries and issues across all service channels
Resolve complex and recurring issues, recommend solutions, identify root causes, and act as an escalation point
Interact with higher levels within customer organizations when needed
Maintain high customer satisfaction and commitment to quality
Document customer interactions and complete service requests to minimize customer effort
Coordinate accurate and timely hand-offs with internal PNC service partners
Serve as a coach, mentor, or trainer to the customer service team
Deliver the CARES model to customers and service partners
Assess and manage risks in accordance with PNC's Enterprise Risk Management Framework

Requirements

What you’ll need

Client service and banking experience preferred
Strong customer service skills
Excellent oral and written communication, listening, problem-solving, diagnostic, and organizational skills
Proficiency with Microsoft Excel
Typically requires an associate degree or equivalent degree and related experience or product knowledge
Typically requires 3+ years of experience
In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience, including military service, may be considered
No required certifications
No required licenses
PNC will not provide sponsorship for employment visas or participate in STEM OPT
Ability to work formal hours of 12:30 p.m. to 9:00 p.m. EST, Monday through Friday
Approved remote work must be conducted from a quiet, secure, and confidential home-based workspace
Occasional in-office participation may be required based on business needs

Benefits

Comp & perks

Medical/prescription drug coverage with a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
Robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level and years of service
Incentive-eligible compensation based on company, business, and/or individual performance
Remote work in select geographic locations, subject to PNC approval
Home-based workspace permitted when approved, provided it is quiet, secure, and confidential