Senior Human Resource Business Partner – Customer Care Center

PNC

. Serve as a strategic HR partner to Customer Care Center leaders .

Posted 11/3/2026full-timeUnited StatesSenior💰 $50,000 - $228,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in strategic workforce planning, organizational effectiveness, and talent leadership, with a strong focus on leveraging data and insights to drive HR initiatives and mitigate risks. Capable of influencing executives and managing change in alignment with business objectives.

Highest-signal resume keywords

Strategic Workforce PlanningOrganizational EffectivenessData And Digital FluencyTalent LeadershipExecutive Influence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Workforce PlanningData AnalysisChange ManagementTalent DevelopmentRisk Management

Soft Skills

Strategic PartnershipEffective CommunicationLeadership Effectiveness

Industry Keywords

AI ImpactAutomationOrganizational DesignEmployee RelationsCareer Management

About the role

Key responsibilities & impact

Serve as a strategic HR partner to Customer Care Center leaders
Translate business priorities and transformation into workforce and talent strategies
Anticipate the impact of AI, automation, and evolving ways of working
Use data and workforce insights to identify needs, opportunities, employee and manager readiness, and risks
Advise leaders on organizational design, workforce planning, talent, succession, change, and leadership effectiveness
Partner across HR to build future capabilities and lead people-related aspects of transformation
Mitigate organizational and talent risks and drive consistent, innovative solutions
Identify current and future skill requirements and partner across HR to develop solutions
Build partnerships across the HR ecosystem and connect leaders with appropriate expertise and solutions
Manage day-to-day activities and strategic support for personnel management
Lead the department in establishing goals and objectives aligned with overall business direction
Advise managers on HR matters and monitor career management programs and employee relations counseling
Work with senior staff to set priorities and direction of HR initiatives
Ensure effective communication of issues, operating plans, and responsibilities among location personnel, management, and the corporate office
Maintain customer focus and manage risks in accordance with PNC’s Enterprise Risk Management Framework

Requirements

What you’ll need

University / college degree typically required for roles at this level
Bachelor's degree listed under Education
Industry relevant experience typically 8+ years
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered
Strategic workforce planning
Business acumen and enterprise mindset
Organizational effectiveness
Data and digital fluency
Knowledge of AI, automation, and technology’s impact on work
Change and organizational effectiveness
Talent leadership, including succession, assessment, development, and performance
Executive influence and risk management
No required certifications
No required licenses
No required or preferred language assessments
Must be able to work in an in-office role
PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position

Benefits

Comp & perks

Medical/prescription drug coverage with a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
Robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
Between 15 to 25 vacation days each year, depending on career level
Incentive-eligible compensation based upon company, business and/or individual performance