Senior Implementation Analyst

PNC

. Implement complex new products and services for clients .

Posted 9/17/2026full-timeAuburn • United StatesSenior💰 $52,500 - $105,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in software implementations, technical consulting, and client relationship management, with a strong focus on analyzing requirements and delivering tailored solutions. Proficient in coordinating complex projects and providing training to end-users while ensuring compliance with established processes.

Highest-signal resume keywords

Software ImplementationTechnical ConsultingClient Relationship ManagementAPI IntegrationRisk Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Software ImplementationsTroubleshootingConfiguration ManagementXML Data ReviewJSON Data ReviewPayment Processing DiagnosisKibanaSFTP ProcessesNetworkingJob Scheduling

Soft Skills

Excellent Communication

Tools & Technologies

JiraConfluenceAgileScrumTicketing Systems

Industry Keywords

Payment ProcessorsFiservVisaMastercardAmerican Express

About the role

Key responsibilities & impact

Implement complex new products and services for clients
Analyze requirements and gather deliverables to complete implementations
Manage ongoing client relationships and maintain client-specific operating procedures
Provide sales or consultative support to prospects or clients in select deals
Establish or update client-specific information using sales and sales support data
Coordinate and produce data for pre-implementation validation
Coordinate implementation work performed by other staff
Analyze, assess, and document client requirements while following established processes and procedures
Advise staff on implementation operating procedures
Develop and maintain training materials and online demonstrations for product implementations
Provide end-user customer training
Serve as an escalation point and independently resolve implementation issues
Identify and develop necessary solutions
Ensure positive ongoing client experiences
Manage multiple complex implementations simultaneously
Report progress relative to service-level performance
Facilitate and coordinate internal and external stakeholder meetings for implementation projects
Assess and manage risks associated with business objectives and activities in alignment with PNC's Enterprise Risk Management Framework

Requirements

What you’ll need

University / college degree typically required, or comparable combination of education, job-specific certification(s), and experience may be considered in lieu of a degree
2+ years of relevant professional experience
Technical aptitude and experience with software implementations, technical consulting, troubleshooting, configuration management, and complex integrations
Ability to research transactions and analyze software logs
Experience reviewing XML/JSON data
Experience working with APIs and integrations
Ability to diagnose issues across software, devices, and payment processing environments
Experience with Kibana or similar logging platforms highly valued
Experience with SFTP processes, networking, and recurring job scheduling highly valued
Experience with payment devices such as Ingenico, PAX, and CX30 highly valued
Working knowledge of payment processors and industry partners including Fiserv, TeleCheck, Synchrony, UTA, Visa, Mastercard, Discover, American Express, Wells Fargo, Chase, PNC, and KeyBank
Familiarity with Jira, Confluence, Agile/Scrum environments, ticketing systems, and established software implementation processes
Excellent communication skills
No employment visa sponsorship or STEM OPT participation
Candidates must work from a quiet, secure, and confidential home-based workspace if approved for remote work

Benefits

Comp & perks

Medical/prescription drug coverage with a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
Robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level and years of service
Remote work may be available in select geographic locations, subject to approval
Home-based workspace arrangement when approved for remote work