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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in commercial real estate loan servicing, including the ability to analyze complex loan agreements and ensure compliance with loan documents and regulations. Proficient in processing transactions accurately and maintaining up-to-date loan servicing records while effectively communicating with borrowers and internal departments.
Highest-signal resume keywords
Commercial Real Estate Loan ServicingLoan Agreement AnalysisCompliance ManagementTransaction ProcessingRisk Mitigation Strategies
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
CMBS LoansBalance Sheet LoansAgency LoansFinancial AnalysisLoan DocumentationCovenant Compliance TestingDelinquency MonitoringEscrow ManagementRegulatory ReportingOperational Functions
Soft Skills
Analytical ThinkingEffective CommunicationDecision MakingRelationship ManagementNegotiating
Tools & Technologies
CRE Insight Portal
Industry Keywords
Loan ServicingCompliance RequirementsDocumentationDue DiligenceRisk Mitigation
About the role
Key responsibilities & impact- Service a portfolio of commercial real estate loans, including CMBS, balance sheet, and agency loans
- Identify and contact authorized parties to complete Borrower Admin registration for CRE Insight access
- Process borrower requests via phone, email, and the CRE Insight portal
- Research and process incoming and aged funds
- Monitor delinquencies and perform collection activities
- Review and process borrower-requested late charge waivers
- Complete address changes, audit confirmations, and rate cap reviews
- Communicate and collaborate with functional departments to assist borrowers
- Ensure compliance with loan documents and accurately process transactions
- Analyze and interpret complex loan agreements to apply loan terms in servicing activities
- Resolve non-compliant issues with internal and external parties
- Review and process loan payments, escrows, and reserve account disbursements
- Prepare periodic investor, internal, and regulatory reports
- Perform covenant compliance testing
- Maintain accurate and current loan servicing records
- Support onboarding of new loans and transitions of paid-off or transferred loans
- Support tax and insurance administration
- Review reports to identify exceptions, ensure quality, and mitigate risk
- Serve as a subject matter resource and provide specialty product training when needed
Requirements
What you’ll need- University / college degree typically required, or comparable combination of education, job-specific certification(s), and experience (including military service) may be considered in lieu of a degree
- Bachelor’s degree listed under Education
- Knowledge of commercial real estate loan servicing, including CMBS, balance sheet, and agency loans
- Ability to analyze and interpret complex loan agreements
- Ability to ensure compliance with loan documents, servicing agreements, internal policies and procedures, and applicable laws and regulations
- Ability to process transactions accurately and provide timely reporting
- Ability to resolve non-compliant issues through written and verbal communication
- Ability to review loan payments, escrows, reserve account disbursements, and delinquent accounts
- Ability to maintain accurate and up-to-date loan servicing records
- Analytical thinking, capital management, compliance requirements, documentation, due diligence, loan documentation, regulatory compliance, and risk mitigation strategies
- Financial analysis, customer interaction, decision making and critical thinking, effective communications, managing multiple priorities, negotiating, operational functions, products and services, and relationship management
- No required certification(s)
- No required license(s)
- No required or preferred language assessments
- Must not require employment visa sponsorship; PNC will not provide sponsorship or participate in STEM OPT
Benefits
Comp & perks- Medical/prescription drug coverage with a Health Savings Account feature
- Dental and vision options
- Employee and spouse/child life insurance
- Short- and long-term disability protection
- 401(k) with PNC match
- Pension plan
- Stock purchase plan
- Dependent care reimbursement account
- Back-up child/elder care
- Adoption, surrogacy, and doula reimbursement
- Educational assistance, including select programs fully paid
- Robust wellness program with financial incentives
- Maternity and/or parental leave
- Up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- Between 15 to 25 vacation days each year, depending on career level
- Years-of-service benefits