Senior Loan Support Analyst – Multifamily Capital, Loan Administration

PNC

. Support all aspects of the Loan Administration team, including Servicing, Investor Reporting, and Insurance .

Posted 9/28/2026full-timeUnited StatesSenior💰 $52,500 - $82,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong analytical thinking and attention to detail in loan administration processes, ensuring compliance with regulatory requirements and effective communication with internal and external partners.

Highest-signal resume keywords

Loan DocumentationRegulatory ComplianceData Quality ControlAnalytical ThinkingEffective Communication

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Cash Movement ProcessingReserve AdministrationSystem Data MaintenanceBillingReportingTransaction ProcessingReconciliationProcess ImprovementDocumentation ReviewCompliance Monitoring

Soft Skills

Attention to DetailDecision MakingCritical ThinkingFlexibilityAdaptability

Tools & Technologies

ExcelAI Productivity Tools

Industry Keywords

Capital ManagementRisk Mitigation StrategiesOperational FunctionsProblem Management ProcessesStandard Operating Procedures

About the role

Key responsibilities & impact

Support all aspects of the Loan Administration team, including Servicing, Investor Reporting, and Insurance
Support cash movement processing, reserve administration, system data maintenance, billing, and reporting
Focus on data quality control and process improvement using Excel and AI productivity tools
Execute varied and complex transactions and processes using standard procedures
Process and reconcile transactions according to established policies and procedures
Partner with internal and external business partners to route communications, documents, and action items
Identify and resolve exceptions and escalate appropriately
Interact with customers and manage assigned accounts or portfolios
Ensure materials and documentation are available to complete transactions
Assist with training and coaching new hires
Serve as a subject matter resource for the team
Respond to inquiries and ad hoc requests
Research workflows and work received and provide feedback
Review transactions and related documents for completeness, accuracy, and compliance with service levels and policies

Requirements

What you’ll need

University / college degree typically required, or a comparable combination of education, job-specific certification(s), and experience may be considered in lieu of a degree
Bachelor's degree listed under Education
Typically less than 1 year of professional experience and/or successful completion of a formal development program
Knowledge of analytical thinking, capital management, compliance requirements, documentation, due diligence, loan documentation, regulatory compliance, and risk mitigation strategies
Accuracy and attention to detail
Decision making and critical thinking
Effective communications
Flexibility and adaptability
Ability to manage multiple priorities
Knowledge of operational functions, problem management processes, products and services, and standard operating procedures
No required certifications
No required licenses
No required or preferred language assessments
Must not require employment visa sponsorship; PNC will not participate in STEM OPT for this position
Position subject to applicable FDIA, SAFE Act, and/or FINRA hiring requirements regarding certain criminal history

Benefits

Comp & perks

Medical/prescription drug coverage with a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
Robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
Between 15 to 25 vacation days each year, depending on career level and years of service
Incentive-eligible compensation based upon company, business and/or individual performance
Reasonable accommodations for applicants and qualified individuals with disabilities