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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in commercial real estate loan servicing, including compliance with loan documents and financial analysis. Capable of analyzing complex loan agreements and effectively communicating with borrowers while managing multiple priorities.
Highest-signal resume keywords
Commercial Real Estate Loan ServicingCompliance With Loan DocumentsFinancial Analysis SkillsAnalytical ThinkingEffective Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Loan Documentation ReviewCovenant Compliance TestingTransaction ProcessingRisk Mitigation StrategiesLoan Payment ProcessingEscrow ManagementReserve Account DisbursementInvestor ReportingRegulatory ReportingData Analysis
Soft Skills
Customer InteractionDecision-MakingCritical ThinkingNegotiationRelationship Management
Industry Keywords
Commercial Real EstateLoan ServicingDue DiligenceCapital ManagementRegulatory Compliance
About the role
Key responsibilities & impact- Review loan documentation to determine whether reserve requests meet loan agreement criteria for disbursement
- Communicate with borrowers about required documents and answer borrower questions
- Handle difficult borrower conversations
- Service a portfolio of commercial real estate loans, including CMBS, balance sheet, and agency loans
- Ensure compliance with loan documents and accurately process transactions and timely reporting
- Analyze and interpret complex loan agreements to apply loan terms in servicing activities
- Resolve non-compliant issues through written and verbal communication with internal and external parties
- Review and process loan payments, escrows, and reserve account disbursements
- Assist with investor, internal, and regulatory reporting
- Perform covenant compliance testing
- Maintain accurate and up-to-date loan servicing records
- Support onboarding of new loans and transitions of paid-off or transferred loans
- Support tax and insurance administration
- Perform collection activities on delinquent accounts
- Exercise funds disbursement authority when applicable
- Review reports to identify exceptions, ensure quality, and support risk mitigation
- Serve as a subject matter resource and provide specialty product training when applicable
Requirements
What you’ll need- University/college degree typically required, or a comparable combination of education, job-specific certification(s), and experience may be considered in lieu of a degree
- Typically less than 1 year of professional experience and/or successful completion of a formal development program
- Knowledge of commercial real estate loan servicing
- Ability to analyze and interpret complex loan agreements
- Ability to ensure compliance with loan documents, servicing agreements, internal policies and procedures, and applicable laws and regulations
- Strong analytical thinking and financial analysis skills
- Knowledge of capital management, compliance requirements, due diligence, loan documentation, regulatory compliance, and risk mitigation strategies
- Effective communication, customer interaction, decision-making, critical thinking, negotiation, relationship management, and ability to manage multiple priorities
- No required certifications
- No required licenses
- No required or preferred language assessments
- Must not require employment visa sponsorship; PNC will not provide sponsorship or participate in STEM OPT
Benefits
Comp & perks- Medical/prescription drug coverage with a Health Savings Account feature
- Dental and vision options
- Employee and spouse/child life insurance
- Short- and long-term disability protection
- 401(k) with PNC match
- Pension plan
- Stock purchase plan
- Dependent care reimbursement account
- Back-up child/elder care
- Adoption, surrogacy, and doula reimbursement
- Educational assistance, including select programs fully paid
- Robust wellness program with financial incentives
- Maternity and/or parental leave
- Up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- 15 to 25 vacation days each year, depending on career level
- Additional time off based on years of service