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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in commercial real estate loan servicing, including compliance with loan documents and regulatory requirements. Proficient in financial analysis, reporting, and effective communication to manage complex transactions and relationships.
Highest-signal resume keywords
Commercial Real Estate Loan ServicingRegulatory ComplianceFinancial AnalysisAnalytical ThinkingMicrosoft Applications Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Loan DocumentationTransaction ReconciliationWire and ACH Disbursement ProcessingCovenant Compliance TestingAudit ReportingLoan Payment ProcessingRisk Mitigation StrategiesCollection ActivitiesPortfolio ManagementStatistical Reporting
Soft Skills
Effective CommunicationCustomer InteractionDecision MakingCritical ThinkingRelationship Management
Industry Keywords
CMBSBalance Sheet LoansAgency LoansServicing AgreementsInternal PoliciesFDIA Section 19SAFE ActFINRA Requirements
About the role
Key responsibilities & impact- Perform previous-day reconciliations
- Conduct overnight investing
- Process wire and ACH disbursement transactions
- Prepare audit reporting
- Provide management with statistics on transaction volume and bank account balances
- Service a portfolio of complex commercial real estate loans, including CMBS, balance sheet, and agency loans
- Ensure compliance with loan documents, servicing agreements, internal policies, procedures, laws, and regulations
- Process loan payments, escrows, and reserve account disbursements
- Resolve non-compliant issues through written and verbal communication with internal and external parties
- Prepare periodic investor, internal, and regulatory reports
- Perform covenant compliance testing
- Maintain accurate loan servicing records in the servicing system
- Support onboarding of new loans and transitions of paid-off or transferred loans
- Support tax and insurance administration
- Perform collection activities on delinquent accounts
- Exercise funds disbursement authority when applicable
- Review reports to identify exceptions, ensure quality, and mitigate risk
- Serve as a subject matter resource and provide specialty product training when needed
Requirements
What you’ll need- University/college degree typically required, or comparable combination of education, job-specific certification(s), and experience may be considered in lieu of a degree
- Bachelor's degree listed under Education
- Typically less than 1 year of professional experience and/or successful completion of a formal development program
- Knowledge of commercial real estate loan servicing
- Ability to analyze and interpret complex loan agreements
- Knowledge of loan documentation, compliance requirements, regulatory compliance, and risk mitigation strategies
- Analytical thinking and financial analysis
- Proficiency in Microsoft applications
- Effective communication, customer interaction, decision making, critical thinking, negotiation, relationship management, and managing multiple priorities
- No required certifications
- No required licenses
- No required or preferred language assessments
- Must not require employment visa sponsorship; PNC will not participate in STEM OPT
- Subject to FDIA Section 19 requirements and, for registered roles, SAFE Act and/or FINRA requirements
Benefits
Comp & perks- Medical/prescription drug coverage with a Health Savings Account feature
- Dental and vision options
- Employee and spouse/child life insurance
- Short- and long-term disability protection
- 401(k) with PNC match
- Pension plan
- Stock purchase plan
- Dependent care reimbursement account
- Back-up child/elder care
- Adoption, surrogacy, and doula reimbursement
- Educational assistance, including select programs fully paid
- Robust wellness program with financial incentives
- Maternity and/or parental leave
- Up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- 15 to 25 vacation days each year, depending on career level
- Additional vacation days based on years of service
- Potential remote work in select geographic locations, subject to approval
- Quiet, secure, and confidential home-based workspace for approved remote work