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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in loan origination and customer relationship management, with a strong focus on compliance and financial analysis. Capable of developing tailored loan solutions and effectively collaborating with stakeholders to enhance customer experience.
Highest-signal resume keywords
Loan OriginationCustomer Relationship ManagementFinancial AnalysisCompliance ReviewCustomer Experience Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Banking ProductsMortgagesSalesDocumentationClient ProspectingRisk ManagementCustomer SolutionsLoan SolutionsFinancial Information AnalysisMatrix Management
Soft Skills
Effective CommunicationCustomer-Focused Decision-Making
Industry Keywords
Consumer Financial Protection Bureau RegulationsPortfolio ManagementMortgage TransactionsCustomer Pipeline ManagementSales Tasks and Activities
About the role
Key responsibilities & impact- Recommend loan solutions to existing firm customers and prospective clients sourced through strategic initiative platforms
- Manage a portfolio of customer relationships
- Seek prospective opportunities to retain and develop new clients
- Develop and prepare loan solutions and refer products and services
- Review documentation to ensure compliance
- Manage the customer pipeline for efficiency
- Collaborate with internal and external stakeholders to complete mortgage transactions
- Collect and analyze customer financial information for multifaceted and/or complex borrowers
- Apply customer-focused decision-making and manage risks in accordance with PNC’s Enterprise Risk Management Framework
Requirements
What you’ll need- University / college degree with less than 1 year of professional experience and/or successful completion of a formal development program typically required for this level
- In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience, including military service, may be considered
- Knowledge of banking products, mortgages, sales, customer relationships, customer solutions, client prospecting, documentation, and innovation
- Competencies in customer experience management, effective communications, financial analysis, loan origination, matrix management, mortgage products, sales tasks and activities, scheduling work and activities, and selling
- Subject to additional background checks as required by Consumer Financial Protection Bureau regulations
- No required certifications
- No required or preferred language assessments
- No employment visa sponsorship or STEM OPT
Benefits
Comp & perks- Medical/prescription drug coverage with a Health Savings Account feature
- Dental and vision options
- Employee and spouse/child life insurance
- Short- and long-term disability protection
- 401(k) with PNC match
- Pension plan
- Stock purchase plan
- Dependent care reimbursement account
- Back-up child/elder care
- Adoption, surrogacy, and doula reimbursement
- Educational assistance, including select programs fully paid
- Robust wellness program with financial incentives
- Maternity and/or parental leave
- Up to 11 paid holidays each year
- 9 occasional absence days each year
- 15 to 25 vacation days each year, depending on career level
- Incentive-eligible compensation based on company, business and/or individual performance
