Senior Operations Advisor

PNC

. Lead a critical operational support service, process, capability, or initiative within an operational unit .

Posted 10/26/2026full-timePittsburgh • Pennsylvania • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in operational support services, process management, and compliance adherence while driving performance improvements and risk mitigation strategies. Capable of providing training, mentoring, and effective communication to enhance team performance and collaboration.

Highest-signal resume keywords

Operational FunctionsProcess ManagementRisk Mitigation StrategiesEffective CommunicationsProblem Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process ImprovementsPerformance MeasurementsComplianceStandard Operating ProceduresProduction Workflow MonitoringBusiness Impact AnalysisEscalation Process ManagementChange ManagementPerformance Statistics CommunicationAttention to Detail

Soft Skills

Decision MakingCritical ThinkingManaging Multiple PrioritiesConsultingCustomer Solutions

Industry Keywords

AccountabilityResults OrientationRisk MitigationOperational UnitBusiness Support Services

About the role

Key responsibilities & impact

Lead a critical operational support service, process, capability, or initiative within an operational unit
Ensure performance and risk indicators are met
Provide training and mentoring support to the team
Establish process performance measurements and oversee business impact
Implement critical business support services as needed
Communicate performance statistics to internal stakeholders and senior management
Promote and monitor production workflow
Assist team members with complex escalation process issues
Identify and resolve exceptions independently and serve as a point of escalation
Monitor production and process effectiveness and efficiency
Drive change and improvement efforts in production and processes
Collaborate with business partners and team members
Ensure adherence to policies, procedures, and regulatory standards
Resolve compliance issues independently and drive risk mitigation activities

Requirements

What you’ll need

University / college degree typically required
3+ years of relevant / direct industry experience
In lieu of a degree, a comparable combination of education, job-specific certifications, and experience, including military service, may be considered
Knowledge of accountability, customer solutions, compliance, personal initiative, process improvements, results orientation, risk mitigation strategies, and standard operating procedures
Accuracy and attention to detail
Consulting
Decision making and critical thinking
Effective communications
Managing multiple priorities
Operational functions
Problem solving
Process management
Products and services
Standard operating procedures
No required certifications
No required licenses
No required or preferred language assessments
Must be eligible to work without employment visa sponsorship; PNC will not provide sponsorship or participate in STEM OPT

Benefits

Comp & perks

Medical/prescription drug coverage with a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
Robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
Between 15 to 25 vacation days each year, depending on career level
Additional benefits based on years of service
Remote work may be available in select geographic locations, subject to approval