Senior Operations Advisor – Investor Reporting

PNC

. Lead critical Investor Reporting activities, including accurate reporting and remittance of funds .

Posted 9/22/2026full-timeMidland • Kansas • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Investor Reporting and complex financial operations, with a strong focus on compliance, risk management, and operational excellence. Proven ability to analyze data, resolve discrepancies, and lead teams towards achieving performance metrics and process improvements.

Highest-signal resume keywords

Investor ReportingFinancial CalculationsOperational Risk ManagementData AnalysisLeadership in Reporting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Loan ServicingCash Movement ProcessesReporting Discrepancy ResolutionProcess Performance MeasurementRegulatory ComplianceRisk MitigationOperational Performance ImprovementComplex Transaction OversightPerformance Statistics CommunicationWorkflow Monitoring

Soft Skills

Time ManagementDetail-OrientedAnalytical ThinkingDecision-MakingCollaboration

Industry Keywords

Operational ExcellenceFinancial OperationsCompliance StandardsPerformance IndicatorsEscalation Process

About the role

Key responsibilities & impact

Lead critical Investor Reporting activities, including accurate reporting and remittance of funds
Oversee complex transactions and execute strategic initiatives
Proactively manage operational risk and ensure compliance with regulatory and servicing requirements
Lead an operational support service, process, capability, or initiative and ensure performance and risk indicators are met
Provide training and mentoring support to the team
Establish process performance measurements and oversee business impact
Implement critical business support services as needed
Communicate performance statistics to internal stakeholders and senior management
Promote and monitor production workflows
Assist team members with complex escalation process issues
Identify and resolve exceptions independently and serve as a point of escalation
Monitor production and process effectiveness and efficiency
Drive production and process changes and improvement efforts
Collaborate with business partners and team members
Ensure adherence to policies, procedures, and regulatory standards
Resolve compliance issues independently and drive risk mitigation activities
Monitor workflows for risks, quality concerns, and operational inefficiencies
Drive sustainable corrective actions to strengthen controls and improve operational performance

Requirements

What you’ll need

Minimum of six years of loan servicing experience, preferably within investor reporting; equivalent experience in complex financial operations will be considered
Strong understanding of financial calculations and cash movement processes
Ability to analyze and resolve reporting discrepancies
Strong time management and prioritization skills
Highly organized and detail-oriented, with commitment to accuracy, quality, and operational excellence
Ability to identify issues, analyze root causes, and implement effective solutions independently
Sound decision-making and risk assessment skills
Ability to escalate concerns and drive timely resolution
Ability to work independently and collaborate with business partners and stakeholders
Strong analytical and critical-thinking skills
Ability to interpret complex data and identify trends
Demonstrated leadership in complex reporting and reconciliation matters
Experience mentoring peers and advancing team objectives
Roles at this level typically require a university/college degree with 3+ years of relevant/direct industry experience
In lieu of a degree, a comparable combination of education, job-specific certifications, and experience, including military service, may be considered
No required certifications or licenses
No required or preferred language assessments
Must be eligible to work without employment visa sponsorship; PNC will not provide employment visa sponsorship or participate in STEM OPT

Benefits

Comp & perks

Medical/prescription drug coverage with a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
Robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level
Reasonable accommodations for applicants and qualified individuals with disabilities