Senior Operations Specialist

PNC

. Answer calls from external customers regarding pension plans .

Posted 9/22/2026full-timePittsburgh • Pennsylvania • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong operational functions and process management skills, with a focus on accuracy, attention to detail, and effective communication. Capable of providing customer solutions and driving process improvements while managing multiple priorities.

Highest-signal resume keywords

Call Center ExperienceOperational FunctionsProcess ManagementProblem SolvingCustomer Solutions

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Pension PlansTransaction ProcessingPolicy ComplianceRisk MitigationProcess Improvement

Soft Skills

Effective CommunicationAttention to DetailAccountabilityPersonal InitiativeAbility to Manage Multiple Priorities

Certifications & Qualifications

Job-Specific Certification

Industry Keywords

Customer ServiceBack-Office OperationsStandard Operating ProceduresConsultationDocumentation Review

About the role

Key responsibilities & impact

Answer calls from external customers regarding pension plans
Discuss payments, withholdings, benefits, and other pension-related information
Perform back-office operations and processing
Execute complex transactions and processes using standard policies and procedures
Identify and address exceptions and escalate complex transactions
Partner with internal service partners to route calls, documents, and action items
Interact with external customers to complete transactions
Ensure materials and documentation are available
Provide consultation and advice to internal and external customers
Review processes, recommend improvements, and drive implementation
Serve as a subject matter resource for process improvement projects
Train and onboard new hires
Review transactions and documents for completeness, accuracy, service-level conformance, and policy compliance
Participate in risk mitigation activities

Requirements

What you’ll need

University/college degree with less than 1 year of professional experience and/or successful completion of a formal development program
In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience, including military service, may be considered
Knowledge, skills, and abilities appropriate for the role
Accuracy and attention to detail
Effective communications
Ability to manage multiple priorities
Operational functions and process management
Problem solving
Knowledge of products and services and standard operating procedures
Accountability, customer solutions, compliance, personal initiative, process improvements, results orientation, and risk mitigation strategies
Must reside within the Pittsburgh area
Availability to work 9am–6pm EST, Monday–Friday
PNC will not provide sponsorship for employment visas or participate in STEM OPT
Call center experience is highly preferred

Benefits

Comp & perks

Medical/prescription drug coverage with a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
Robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
Between 15 to 25 vacation days each year, depending on career level and years of service