Senior Operations Work Lead

PNC

. Oversee operations workflow and assist the team with complex transactions and processes .

Posted 10/8/2026full-timeCleveland • Ohio • United StatesSenior💰 $41,250 - $68,750 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong operational oversight and transaction management capabilities, with a focus on process improvement and team development. Effectively collaborates with internal and external stakeholders to resolve issues and enhance service delivery.

Highest-signal resume keywords

Operations Workflow ManagementTransaction ProcessingTeam Coaching and TrainingProcess ImprovementCustomer Consultation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Transaction ReconciliationRisk MitigationStandard Operating ProceduresCompliance ReviewPerformance Evaluation

Soft Skills

Problem SolvingCommunicationTeam LeadershipInterpersonal Skills

Industry Keywords

High-Value TransactionsEscalated IssuesContinuous ImprovementSubject Matter Resource

About the role

Key responsibilities & impact

Oversee operations workflow and assist the team with complex transactions and processes
Monitor and coordinate operations workflow and resolve escalated issues
Process and/or reconcile moderate- to high-risk and high-value transactions according to policies and procedures
Partner internally to identify, resolve, and provide guidance regarding escalations
Interact with external customers and third parties to complete transactions or resolve escalated issues
Coach team members and provide applicable training
Lead team huddles, meetings, and continuous improvement sessions
Provide input on team member performance and development
Provide consultation and advice to internal and external customers
Review processes and drive improvements and implementation
Update standard operating procedures
Participate in projects and serve as a subject matter resource
Review transactions and documents for completeness, accuracy, service-level conformance, and compliance
Participate in risk mitigation activities
Verify completeness and accuracy of procedures

Requirements

What you’ll need

Bachelor's degree
Typically less than 1 year of professional experience and/or successful completion of a formal development program
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience, including military service, may be considered
Knowledge, skills, and abilities appropriate for the role
Must be based in Cleveland or the Cleveland area
Must report to the Cleveland office at least once a week
Weekly in-person meetings in Cleveland are mandatory
Must work from a quiet, secure, and confidential home-based workspace if approved for remote work
No employment visa sponsorship or STEM OPT
No required certifications or licenses

Benefits

Comp & perks

Medical/prescription drug coverage with a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
Robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year
15 to 25 vacation days each year, depending on career level