Senior Personal Banker

PNC

. Acquire and deepen the branch customer base through proactive sales and service activities .

Posted 9/29/2026full-timeColumbus • Ohio • United StatesSenior💰 $52,000 - $81,250 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in proactive sales and customer service within the banking sector, focusing on customer financial wellbeing and loyalty. Proficient in managing multiple priorities and leveraging digital tools to enhance customer interactions and problem-solving.

Highest-signal resume keywords

Proactive SalesCustomer Relationship ManagementBanking Product KnowledgeEffective CommunicationProblem Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Retail LendingProspectingFinancial Transaction ManagementProduct KnowledgeRisk Management

Soft Skills

Managing Multiple PrioritiesEffective Communication

Tools & Technologies

Digital AwarenessCustomer Engagement Tools

Industry Keywords

Consumer Financial Protection BureauBranch OperationsCustomer LoyaltyEcosystem Partnerships

About the role

Key responsibilities & impact

Acquire and deepen the branch customer base through proactive sales and service activities
Identify opportunities to improve customers' financial wellbeing
Collaborate with ecosystem partners to grow customers' share of wallet
Position PNC solutions to drive new revenue and customer loyalty
Drive proactive sales conversations through outbound calling, service to sales, teller interactions, appointment setting, and lobby engagement
Deliver a full PNC conversation with every client interaction to identify appropriate solutions
Leverage ecosystem partnerships and community Centers of Influence to acquire, expand, and retain relationships
Create customer loyalty and grow customer share of wallet through a differentiated customer experience
Educate customers on options for managing financial transactions using technology, tools, and resources
Apply product and procedural knowledge to identify, mitigate, and solve customer problems
Manage risk through adherence to policies and procedures
Participate in branch daily operations, ensuring efficient and accurate completion

Requirements

What you’ll need

Associates or equivalent degree as well as related experience or product knowledge, or comparable combination of education, job-specific certification(s), and experience including military service
Typically requires 3+ years experience
Knowledge of banking products
Digital awareness
Effective communications
Managing multiple priorities
Matrix management
Problem solving
Prospecting
Retail lending
Selling
Understanding customer needs
Candidates will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations
No required certifications
No required or preferred language assessments
PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position

Benefits

Comp & perks

Medical/prescription drug coverage with a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year
15 to 25 vacation days each year, depending on career level