Senior Personal Banker

PNC

. Acquire and deepen the branch customer base through proactive sales and service activities .

Posted 10/7/2026full-timeMason • Ohio • United StatesSenior💰 $48,750 - $81,250 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in proactive sales and customer service within the banking sector, focusing on financial products and customer relationship management. Capable of leveraging partnerships and community resources to enhance customer engagement and loyalty.

Highest-signal resume keywords

Proactive SalesCustomer ServiceBanking Products KnowledgeEffective CommunicationProblem-Solving

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Financial Product KnowledgeRetail LendingDigital AwarenessRisk ManagementAppointment SettingLobby EngagementClient InteractionService-to-SalesIdentifying OpportunitiesNotary Public

Soft Skills

Effective CommunicationProblem-SolvingManaging Multiple PrioritiesClient LoyaltyProactive Engagement

Industry Keywords

Customer ExperienceFinancial WellbeingEcosystem PartnershipsConsumer Financial Protection BureauBranch Operations

About the role

Key responsibilities & impact

Acquire and deepen the branch customer base through proactive sales and service activities
Manage the customer experience by identifying opportunities to improve customers’ financial wellbeing
Collaborate with ecosystem partners to grow customers’ share of wallet
Position PNC solutions to drive new revenue and customer loyalty
Lead proactive sales conversations through outbound calling, service-to-sales, teller interactions, appointment setting, and lobby engagement
Deliver a full PNC conversation during client interactions to identify appropriate solutions
Leverage ecosystem partnerships and community Centers of Influence to acquire, expand, and retain relationships
Perform lobby engagement activities and position financial products to meet customer needs
Educate customers on financial transaction options using technology, tools, and resources
Apply product and procedural knowledge to identify, mitigate, and solve customer problems
Manage risk by adhering to policies and procedures and identifying and avoiding loss
Participate in branch daily operations, ensuring efficient and accurate completion

Requirements

What you’ll need

Associate degree or equivalent degree, plus related experience or product knowledge
Typically 4+ years of related business or functional experience
In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience, including military service, may be considered
Knowledge of banking products, retail lending, and digital awareness
Customer service, client loyalty, proactive sales, prospecting, and identifying opportunities
Effective communication and problem-solving skills
Ability to manage multiple priorities and matrix management
Ability to serve as a Notary Public in the applicable state
Subject to additional background checks required by Consumer Financial Protection Bureau regulations
No required or preferred language assessments
No required certifications listed
Must not require employment visa sponsorship; PNC will not participate in STEM OPT for this position

Benefits

Comp & perks

Medical/prescription drug coverage with a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year
15 to 25 vacation days each year, depending on career level
Incentive-eligible compensation based upon company, business and/or individual performance