Senior Personal Banker

PNC

. Acquire and deepen the branch customer base through proactive sales and service activities .

Posted 10/7/2026full-timeKalamazoo • Michigan • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in proactive sales and customer service, with a strong focus on enhancing customer financial wellbeing and loyalty. Proficient in managing customer relationships and leveraging banking products to meet diverse financial needs.

Highest-signal resume keywords

Proactive Sales SkillsCustomer Experience KnowledgeBanking Product KnowledgeProblem-Solving SkillsDigital Awareness

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Retail Lending KnowledgeFinancial Product PositioningCustomer Needs AssessmentRisk ManagementNotary Public Certification

Soft Skills

Ability to Manage Multiple PrioritiesEffective Communication

Tools & Technologies

Financial Transaction TechnologyCustomer Relationship Management Tools

Industry Keywords

Consumer Financial Protection Bureau RegulationsFederal Deposit Insurance ActSAFE ActFINRA Requirements

About the role

Key responsibilities & impact

Acquire and deepen the branch customer base through proactive sales and service activities
Manage the customer experience by identifying opportunities to improve customers’ financial wellbeing
Collaborate with ecosystem partners to grow customers’ share of wallet
Act as a PNC ambassador and position PNC solutions to drive revenue and customer loyalty
Lead proactive sales conversations through outbound calling, service-to-sales, teller interactions, appointment setting, and lobby engagement
Deliver a full PNC conversation during client interactions to identify appropriate solutions
Leverage ecosystem partnerships and community Centers of Influence to acquire, expand, and retain relationships
Drive customer loyalty and share of wallet through a differentiated customer experience
Perform lobby engagement activities and position financial products to meet customer needs
Educate customers on options for managing financial transactions using technology, tools, and resources
Apply product and procedural knowledge to identify, mitigate, and solve customer problems
Manage risk by adhering to policies and procedures and demonstrating sound judgment
Participate in branch daily operations, ensuring efficient and accurate completion

Requirements

What you’ll need

Typically requires an associate degree or equivalent degree
Typically requires 4+ years of related business or functional experience
Comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree
Knowledge of banking products
Digital awareness
Retail lending knowledge
Prospecting and proactive sales skills
Customer service and customer experience knowledge
Ability to manage multiple priorities
Problem-solving skills
Ability to understand customer needs
Ability to serve as a Notary Public in the applicable state
Subject to additional background checks required by Consumer Financial Protection Bureau regulations
Subject to Section 19 of the Federal Deposit Insurance Act and, for registered roles, the SAFE Act and/or FINRA requirements
No required certifications
No required or preferred language assessments
PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position

Benefits

Comp & perks

Medical/prescription drug coverage with a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
Robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level
Additional benefits based on years of service