Senior Personal Banker

PNC

. Acquire and deepen the branch customer base through proactive sales and service activities .

Posted 9/29/2026full-timeAtlanta • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service and experience management, with a strong focus on proactive sales strategies and relationship building. Proficient in banking products, digital awareness, and problem-solving to enhance customer financial wellbeing.

Highest-signal resume keywords

Customer Service KnowledgeBanking Products KnowledgeProactive Sales StrategiesProblem SolvingDigital Awareness

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Retail LendingSellingProspectingUnderstanding Customer NeedsManaging Multiple Priorities

Soft Skills

Effective CommunicationsMatrix Management

Tools & Technologies

Financial ProductsTechnology Tools

Certifications & Qualifications

Notary Public

Industry Keywords

Customer ExperienceBranch OperationsConsumer Financial Protection Bureau Regulations

About the role

Key responsibilities & impact

Acquire and deepen the branch customer base through proactive sales and service activities
Manage the customer experience by identifying opportunities to improve customers’ financial wellbeing
Collaborate with ecosystem partners to grow customers’ share of wallet
Act as a PNC ambassador and position PNC solutions to drive new revenue and customer loyalty
Lead proactive sales conversations through outbound calling, service-to-sales, teller interactions, appointment setting, and lobby engagement
Deliver a full PNC conversation with every client interaction to identify appropriate solutions
Leverage ecosystem partnerships and community Centers of Influence to acquire, expand, and retain relationships
Drive customer loyalty and share of wallet through a differentiated customer experience
Perform lobby engagement activities and position financial products to meet customer needs
Educate customers on options for managing financial transactions using technology, tools, and resources
Apply product and procedural knowledge to identify, mitigate, and solve customer problems
Manage risk through adherence to policies and procedures
Participate in branch daily operations, ensuring efficient and accurate completion

Requirements

What you’ll need

Associates degree or equivalent degree, or comparable combination of education, job-specific certification(s), and experience may be considered in lieu of a degree
Typically requires 4+ years of related business or functional experience
Appropriate knowledge, skills, and abilities for the role
Banking products knowledge
Digital awareness
Effective communications
Managing multiple priorities
Matrix management
Problem solving
Prospecting
Retail lending
Selling
Understanding customer needs
Customer service and customer experience knowledge
Ability to serve as a Notary Public in the applicable state
Subject to additional background checks as required by Consumer Financial Protection Bureau regulations
No required certifications
PNC will not provide sponsorship for employment visas or participate in STEM OPT

Benefits

Comp & perks

Medical/prescription drug coverage with a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
Robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level and years of service