Senior Personal Banker

PNC

. Acquire and deepen the branch customer base through proactive sales and service activities .

Posted 9/30/2026full-timeUnited StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in proactive sales and customer engagement, leveraging financial product knowledge to enhance customer loyalty and financial wellbeing. Capable of managing risk and adhering to regulatory requirements while delivering exceptional service.

Highest-signal resume keywords

Proactive SalesCustomer EngagementFinancial Product KnowledgeRisk ManagementNotary Public

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Financial TransactionsCustomer Relationship ManagementSales TechniquesProduct KnowledgeProblem Solving

Soft Skills

CommunicationCollaborationCustomer ServiceInterpersonal Skills

Tools & Technologies

Technology ToolsFinancial Solutions

Industry Keywords

Consumer Financial Protection BureauFederal Deposit Insurance ActSAFE ActFINRA

About the role

Key responsibilities & impact

Acquire and deepen the branch customer base through proactive sales and service activities
Identify opportunities to improve customers' financial wellbeing
Collaborate with ecosystem partners to grow customers' share of wallet
Position PNC solutions to drive new revenue and customer loyalty
Lead proactive sales conversations through outbound calling, service-to-sales, teller interactions, appointment setting, and lobby engagement
Deliver a full PNC conversation with every client interaction to identify appropriate solutions
Leverage ecosystem partnerships and community Centers of Influence to acquire, expand, and retain relationships
Drive customer loyalty and grow customer share of wallet through a differentiated customer experience
Perform lobby engagement activities and position financial products to meet customer needs
Educate customers on options for managing financial transactions using technology, tools, and resources
Apply product and procedural knowledge to identify, mitigate, and solve customer problems
Manage risk through adherence to policies and procedures
Participate in branch daily operations, ensuring efficient and accurate completion

Requirements

What you’ll need

Associates or equivalent degree as well as related experience or product knowledge
Typically requires 4+ years of related business or functional experience
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered
Ability to serve as a Notary Public in the applicable state
Subject to additional background checks as required by Consumer Financial Protection Bureau regulations
No required certifications
No required or preferred language assessments
Must not have disqualifying criminal history under Section 19 of the Federal Deposit Insurance Act and applicable SAFE Act and/or FINRA requirements

Benefits

Comp & perks

Medical/prescription drug coverage with a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
Robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
Between 15 to 25 vacation days each year, depending on career level