Senior Personal Banker

PNC

. Acquire and deepen the branch customer base through proactive sales and service activities .

Posted 11/10/2026full-timeGrand Rapids • Michigan • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in proactive sales and customer engagement, leveraging banking products and digital tools to enhance customer financial wellbeing. Strong ability to manage multiple priorities while ensuring compliance with regulatory requirements.

Highest-signal resume keywords

Proactive SalesCustomer Relationship ManagementBanking Products KnowledgeProblem SolvingEffective Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Retail LendingProspectingUnderstanding Customer NeedsDigital AwarenessProduct Knowledge

Soft Skills

Effective CommunicationAbility to Manage Multiple PrioritiesMatrix ManagementProblem Solving

Tools & Technologies

Financial Transaction TechnologyCustomer Engagement Tools

Certifications & Qualifications

Notary PublicJob-Specific Certifications

Industry Keywords

Consumer Financial Protection Bureau RegulationsSection 19 of the Federal Deposit Insurance ActSAFE ActFINRA Requirements

About the role

Key responsibilities & impact

Acquire and deepen the branch customer base through proactive sales and service activities
Identify opportunities to improve customers’ financial wellbeing
Collaborate with ecosystem partners to grow customers’ share of wallet
Position PNC solutions to drive new revenue and customer loyalty
Lead proactive sales conversations through outbound calling, service-to-sales, teller interactions, appointment setting, and lobby engagement
Deliver a full PNC conversation with every client interaction to identify appropriate solutions
Leverage ecosystem partnerships and community Centers of Influence to acquire, expand, and retain relationships
Drive customer loyalty and grow customer share of wallet through a differentiated customer experience
Perform lobby engagement activities and position financial products to meet customer needs
Educate customers on options for managing financial transactions using technology, tools, and resources
Apply product and procedural knowledge to identify, mitigate, and solve customer problems
Manage risk through adherence to policies and procedures
Participate in branch daily operations, ensuring efficient and accurate completion

Requirements

What you’ll need

Associate degree or equivalent degree, or comparable combination of education, job-specific certification(s), and experience may be considered in lieu of a degree
Typically requires 4+ years of related business or functional experience
Knowledge of banking products
Digital awareness
Effective communications
Ability to manage multiple priorities
Matrix management
Problem solving
Prospecting
Retail lending
Selling
Understanding customer needs
Ability to serve as a Notary Public in the applicable state
Subject to additional background checks as required by Consumer Financial Protection Bureau regulations
Must meet Section 19 of the Federal Deposit Insurance Act requirements and, for any registered role, SAFE Act and/or FINRA requirements
PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position

Benefits

Comp & perks

Medical/prescription drug coverage with a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
Robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level