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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in client management and relationship development, with a strong focus on client acquisition and retention strategies. Proven ability to lead teams, manage risk, and deliver exceptional client experiences while expanding business networks.
Highest-signal resume keywords
Client ManagementRelationship DevelopmentSales Process ExecutionTeam LeadershipRisk Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Client AcquisitionNeeds AssessmentSales Strategy DevelopmentBusiness DevelopmentSales Administration
Soft Skills
CommunicationCoachingMentoringAccountabilityProactive Service
Industry Keywords
Local NetworkBusiness Segment CapabilitiesPartner OfferingsClient ExperienceRisk Partners
About the role
Key responsibilities & impact- Lead client management activities with clients and prospective clients
- Develop and execute relationship management plans to acquire and retain clients
- Manage a book of business and ensure an exceptional client experience
- Coordinate with the team to determine action plans through discovery of client needs
- Review needs assessments and identify changes in client requirements
- Deliver proactive and responsive service aligned with client goals
- Hold the team accountable for deliverables
- Grow the book of business through client expansion and new client acquisition
- Develop and execute strategies to source new bank relationships
- Manage communication with existing clients and capture expansion opportunities
- Expand the external network for business development
- Manage risk through appropriate client selection
- Work with risk partners to escalate and resolve client concerns
- Make business-appropriate introductions to partner offerings and manage follow-up
- Maintain timely, accurate, and complete sales/client relationship management administration
- Execute team processes including pre-call planning, post-call debriefs, and relationship reviews
- Train, coach, and mentor team members
- Participate in special projects to strengthen the business
Requirements
What you’ll need- Bachelor's degree
- Typically 8+ years of industry-relevant experience
- Comparable combination of education, job-specific certification(s), and experience, including military service, may be considered in lieu of a degree
- Sales DNA and ability to drive the sales process
- Technical knowledge
- Local network including attorneys, accountants, and wealth-oriented organizations
- Knowledge of business segment capabilities and offerings
- Knowledge of partner offerings
- No required certifications
- No required licenses
- Must not require employment visa sponsorship; PNC will not provide sponsorship
- Must not require STEM OPT participation
Benefits
Comp & perks- Medical/prescription drug coverage with a Health Savings Account feature
- Dental and vision options
- Employee and spouse/child life insurance
- Short- and long-term disability protection
- 401(k) with PNC match
- Pension plan
- Stock purchase plan
- Dependent care reimbursement account
- Back-up child/elder care
- Adoption, surrogacy, and doula reimbursement
- Educational assistance, including select programs fully paid
- Robust wellness program with financial incentives
- Maternity and/or parental leave
- Up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- 15 to 25 vacation days each year, depending on career level and years of service