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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in operational support for production applications and infrastructure, with strong capabilities in incident management, software development, and technical documentation. Proficient in utilizing monitoring tools and methodologies to enhance observability and risk reduction.
Highest-signal resume keywords
OCPDynatraceSQL ServerMongoOracle
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Software DevelopmentAPI DevelopmentDebuggingObject-Oriented ProgrammingTechnical WritingSystem DesignVersion ControlAgile MethodologyTechnical TroubleshootingApplication Testing
Soft Skills
Customer-Focused Decision-MakingCoordinationCommunication
Tools & Technologies
.NETElastic
Industry Keywords
Enterprise Risk Management FrameworkApplication Delivery ProcessSystem Development Life CyclePackaged Application IntegrationTechnical Documentation
Tech Stack
Tools & technologiesDistributed SystemsOracleSQL.NET
About the role
Key responsibilities & impact- Provide operational support for critical production applications and infrastructure
- Monitor alerts, events, dashboards, and incident queues to proactively identify service degradation or outages
- Perform incident triage, impact assessment, prioritization, and coordination to restore services with minimal customer impact
- Participate in and lead bridge calls during critical incidents, providing timely technical updates and health status reports
- Conduct technology health checks across assigned application and infrastructure domains during incidents
- Contribute to observability, monitoring enhancement, and proactive risk reduction initiatives
- Provide detailed technical design and development of software solutions using existing and emerging technology platforms
- Propose and design software solutions for complex business needs
- Write, test, and deploy software
- Prepare technical and procedural documentation
- Maintain and debug software
- Support customer-focused decision-making and manage risks under PNC's Enterprise Risk Management Framework
Requirements
What you’ll need- University / college degree typically required
- 3+ years of relevant / direct industry experience
- Comparable combination of education, job-specific certification(s), and experience may be considered in lieu of a degree
- Strong skills and experience with OCP, Dynatrace, SQL Server, Mongo, Oracle, .NET, and Elastic
- Knowledge of Agile Methodology, API Development, computer programming, debugging, distributed systems, Dynatrace Administration, object-oriented programming, Oracle, software development, system designs, technical designs, and version control
- Competencies in application delivery process, application design, architecture, application development tools, application testing, packaged application integration, system development life cycle, technical troubleshooting, and technical writing/documentation
- No required certifications
- No required licenses
- PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position
- Subject to Section 19 of the Federal Deposit Insurance Act and, for registered roles, the SAFE Act and/or FINRA requirements
Benefits
Comp & perks- Medical/prescription drug coverage with a Health Savings Account feature
- Dental and vision options
- Employee and spouse/child life insurance
- Short- and long-term disability protection
- 401(k) with PNC match
- Pension plan
- Stock purchase plan
- Dependent care reimbursement account
- Back-up child/elder care
- Adoption, surrogacy, and doula reimbursement
- Educational assistance, including select programs fully paid
- Robust wellness program with financial incentives
- Maternity and/or parental leave
- Up to 11 paid holidays each year
- 9 occasional absence days each year
- 15 to 25 vacation days each year, depending on career level
- Reasonable accommodations for applicants and employees with disabilities