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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in designing, developing, and administering the ServiceNow platform, with a strong focus on integrations, automation, and service delivery. Proficient in translating business requirements into technical solutions while ensuring compliance and performance monitoring.
Highest-signal resume keywords
ServiceNow Platform DevelopmentJavaScript and Glide API ScriptingServiceNow Integrations (REST, SOAP, MID Server)CMDB and CSDM ImplementationServiceNow Certified System Administrator
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ServiceNow ConfigurationWorkflow DevelopmentBusiness Rule CreationUI Policy ImplementationClient Script DevelopmentServer-Side JavaScriptData ModelingAutomation and OrchestrationRelease ManagementDashboard and KPI Development
Soft Skills
Analytical Problem-SolvingExcellent CommunicationCollaboration in Cross-Functional TeamsContinuous Improvement MindsetAbility to Work Independently
Tools & Technologies
ServiceNowFlow DesignerAPIsMID ServerAgile/Scrum MethodologiesITIL Framework
Certifications & Qualifications
ServiceNow Certified System AdministratorServiceNow Certified Application DeveloperServiceNow Certified Implementation SpecialistITIL Foundation
Industry Keywords
ITSMITOMEnterprise Service WorkflowsService Data ModelsPlatform Governance
Tech Stack
Tools & technologiesITSMJavaScriptServiceNowSOAP
About the role
Key responsibilities & impact- Design, develop, configure, customize, administer, and govern the ServiceNow platform
- Configure and extend ServiceNow modules including Incident, Problem, Change, Request, Service Catalog, CMDB, and Knowledge Management
- Develop and maintain workflows, Flow Designer flows, business rules, UI policies, client scripts, and server-side JavaScript
- Design and support integrations using REST, SOAP, APIs, MID Server, and data sources
- Support CMDB and CSDM implementations, including data modeling, reconciliation, discovery, and data integrity
- Enable automation and orchestration to reduce manual effort and improve service delivery
- Support ServiceNow environments across development, test, and production instances
- Perform platform upgrades, patching, and release management aligned with organizational change controls
- Monitor system performance and availability and address risks to reduce degradation or outages
- Develop dashboards, KPIs, and reports for service performance, compliance, and risk visibility
- Translate business requirements into measurable ServiceNow outcomes
- Collaborate with product owners, architects, infrastructure teams, and business stakeholders to deliver technical solutions
- Participate in Agile/Scrum ceremonies including grooming, sprint planning, testing, and retrospectives
- Create and maintain technical documentation for configurations, integrations, and platform standards
- Develop, test, implement, maintain, and debug software solutions
- Design software solutions to address business needs
- Write code, test, and deploy software
- Prepare technical and procedural documentation required for software
Requirements
What you’ll need- Bachelor’s degree in Computer Science, Information Systems, or a related technical field, or equivalent experience
- Typically 3–8 years of experience working with the ServiceNow platform in an engineering or development role preferred
- Roles at this level typically require a university/college degree, with 2+ years of relevant professional experience
- In lieu of a degree, a comparable combination of education, job-specific certifications, and experience, including military service, may be considered
- Hands-on experience developing and supporting the ServiceNow platform
- Strong knowledge of ServiceNow scripting, including JavaScript and Glide API
- Experience with ITSM and ITOM concepts and enterprise service workflows
- Experience with ServiceNow integrations, including REST, SOAP, and MID Server
- Working knowledge of CMDB, CSDM, and service data models
- Familiarity with Agile and ITIL-based service delivery models
- Experience supporting enterprise-scale implementations across multiple ServiceNow modules
- Strong analytical and problem-solving skills
- Ability to translate business needs into technical solutions
- Excellent written and verbal communication skills
- Ability to work independently and collaboratively in cross-functional teams
- Continuous improvement mindset with a focus on platform excellence
- ServiceNow Certified System Administrator, Certified Application Developer, Certified Implementation Specialist, and ITIL Foundation certifications preferred
- Must be eligible to work without employment visa sponsorship; PNC will not provide sponsorship or participate in STEM OPT
Benefits
Comp & perks- Medical/prescription drug coverage with a Health Savings Account feature
- Dental and vision options
- Employee and spouse/child life insurance
- Short- and long-term disability protection
- 401(k) with PNC match
- Pension plan
- Stock purchase plan
- Dependent care reimbursement account
- Back-up child/elder care
- Adoption, surrogacy, and doula reimbursement
- Educational assistance, including select programs fully paid
- Robust wellness program with financial incentives
- Maternity and/or parental leave
- Up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- 15 to 25 vacation days each year, depending on career level
- Reasonable accommodations for applicants and qualified individuals with disabilities
- Incentive eligible, with payment based upon company, business and/or individual performance