Software Engineering Manager – Site Reliability

PNC

. Lead, coach, and develop SRE and related teams .

Posted 9/18/2026full-timeAlabama • United StatesMid-LevelSenior💰 $100,100 - $185,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Site Reliability Engineering and Production Support, with a strong focus on incident management, system reliability, and operational maturity. Proven ability to lead and develop teams in high-availability environments while driving automation and continuous improvement.

Highest-signal resume keywords

Site Reliability EngineeringIncident ManagementMonitoring ToolsCloud/Infrastructure PlatformsAutomation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Production SupportChange ManagementRoot Cause AnalysisPerformance TuningCapacity PlanningETL MonitoringDatabase ManagementApplication ProgrammingSystem ReliabilityObservability

Soft Skills

LeadershipCoachingCollaborationAccountabilityContinuous Learning

Tools & Technologies

MongoDBCassandraOracleSQLElasticsearchRedisMQKafkaOCPLinux/Windows

Industry Keywords

High AvailabilityDisaster RecoveryOperational LeadershipGovernanceCompliance

Tech Stack

Tools & technologies

CassandraCloudElasticSearchETLKafkaLinuxMongoDBOracleRedisSQL

About the role

Key responsibilities & impact

Lead, coach, and develop SRE and related teams
Set goals, drive accountability, and foster ownership, excellence, innovation, and continuous learning
Partner with cross-functional stakeholders to align technology and business objectives
Participate in after-hours operational leadership and on-call rotations
Lead major incident response, triage, diagnostics, remediation, restoration, and post-incident reviews
Serve as escalation point for complex production issues across applications, infrastructure, databases, middleware, and integrations
Oversee batch/ETL monitoring and recovery processes
Lead root cause analysis, problem records, permanent fixes, and systemic improvements
Oversee production change and release execution, CAB reviews, risk evaluation, rollback strategies, and post-implementation reviews
Build and optimize monitoring, dashboards, alerting, and observability frameworks using enterprise tools
Lead high availability, disaster recovery, failover, continuity testing, MTTR, uptime, and reliability improvements
Guide capacity planning and performance tuning for scalability and peak demand
Manage distributed teams supporting critical systems in a global 24x7 operation
Drive automation for incident remediation, monitoring, alerting, deployment, and validation
Maintain governance, risk, compliance, audit, vulnerability remediation, documentation, security, access management, and data governance
Manage development projects, development teams, and application support functions
Oversee application programming and analysis projects, including development, installation, and maintenance
Monitor quality standards and compliance
Maximize staff contribution through professional growth and development
Analyze applications to ensure systems meet business needs and specifications

Requirements

What you’ll need

5+ years of related experience
3+ years of management experience
Strong experience in Site Reliability Engineering, Production Support, or DevOps
Proven ability to lead teams in high-availability, enterprise environments
Deep understanding of incident, problem, and change management frameworks
Hands-on knowledge of monitoring tools, cloud/infrastructure platforms, and automation
Experience improving system reliability, observability, and operational maturity
Experience with OCP under infrastructure, including Linux/Windows and OCP
Experience with MongoDB and Cassandra; Oracle and SQL knowledge
Working knowledge of Elasticsearch, Redis, MQ, and Kafka is a plus
University/college degree typically required; Bachelor's education stated
In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience may be considered
Must be able to work in one of PNC's Technology Hub locations
Weekly time in the office is needed
No employment visa sponsorship or STEM OPT participation

Benefits

Comp & perks

Incentive eligibility based on company, business and/or individual performance
Medical/prescription drug coverage with a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plans
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
Robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year
15 to 25 vacation days each year, depending on career level