System Reliability & Support Specialist

PNC

. Monitor, maintain, and support systems and software to ensure stability and compliance with technology standards .

Posted 9/29/2026full-timeUnited StatesJuniorMid-Level💰 $70,125 - $116,875 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in application support and production operations for enterprise payment systems, with a strong focus on incident management, application governance, and system reliability. Proficient in technical troubleshooting and maintaining compliance with IT standards and policies.

Highest-signal resume keywords

Application SupportIncident ManagementApplication GovernanceTechnical TroubleshootingSystem Administration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Application SupportIncident ManagementTechnical TroubleshootingSystem AdministrationRoot Cause AnalysisImpact AnalysisHardware MaintenanceAPIsITILSoftware Reliability Management

Soft Skills

Analytical ThinkingDecision MakingCritical Thinking

Tools & Technologies

ITSMOperating SystemsPayment-Processing Services

Industry Keywords

Enterprise Payment SystemsComplianceTechnology StandardsService Improvements24/7 Site Reliability Center

Tech Stack

Tools & technologies

Cyber SecurityITSM

About the role

Key responsibilities & impact

Monitor, maintain, and support systems and software to ensure stability and compliance with technology standards
Perform maintenance, including installation of patches and upgrades
Detect, resolve, and/or escalate incidents
Participate in root cause analysis and corrective actions to prevent recurrence
Monitor systems availability, performance, and capacity against baseline metrics and report trends
Develop in-depth knowledge of supported systems and applications
Perform application governance, including required attestations, continuity testing, impact analysis, responding to audit/regulatory inquiries, and complying with technology standards
Support and improve critical payment-processing services and associated security controls
Partner with application owners, infrastructure teams, cybersecurity, and operational stakeholders
Maintain platform stability, remediate risks, manage privileged-account compliance, investigate incidents, and drive service improvements
Participate in a 24/7 Site Reliability Center operation, including resolving critical systems issues during off hours

Requirements

What you’ll need

Application support and production operations for enterprise payment or financial systems preferred
University / college degree typically required at this level
2+ years of relevant professional experience
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience, including military service, may be considered
Knowledge of application governance, application support, hardware maintenance, impact analysis, incident management, incident response, ITIL, operating systems, root cause analysis, system administration, technical support, and troubleshooting
Competency in analytical thinking, application maintenance, APIs, decision making and critical thinking, IT environment, IT incident management, ITSM, IT standards, procedures and policies, packaged application integration, software reliability management, system development life cycle, and technical troubleshooting
No required certifications
No required licenses
PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position

Benefits

Comp & perks

Medical/prescription drug coverage with a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
Robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year
Between 15 to 25 vacation days each year, depending on career level
Incentive eligible with payment based upon company, business and/or individual performance