System Reliability & Support Specialist – Production Support

PNC

. Manage vulnerabilities . Manage incidents, including detection, resolution, escalation, root cause analysis, and corrective action . Install and renew certifications . Work with Windows and Linux systems . Configure

Posted 9/29/2026full-timeUnited StatesJuniorMid-Level💰 $63,750 - $116,875 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing vulnerabilities and incidents, including detection, resolution, and root cause analysis. Proficient in configuring and maintaining Windows and Linux systems, ensuring compliance and stability through effective monitoring and application governance.

Highest-signal resume keywords

Vulnerability ManagementIncident ManagementWindows Server Operating SystemLinux Server Operating SystemSQL Server Installation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Vulnerability ManagementIncident ManagementWindows Server Operating SystemLinux Server Operating SystemSQL Server InstallationETL CodingRoot Cause AnalysisSystem MonitoringPatch ManagementApplication Governance

Tools & Technologies

DynatraceLogscale

Industry Keywords

Production SupportComplianceAuditRegulatory InquiriesTechnology Standards

Tech Stack

Tools & technologies

ETLLinuxSQL

About the role

Key responsibilities & impact

Manage vulnerabilities
Manage incidents, including detection, resolution, escalation, root cause analysis, and corrective action
Install and renew certifications
Work with Windows and Linux systems
Configure servers to new standards
Monitor, maintain, and support systems and software for stability and compliance
Install patches and upgrades
Monitor systems availability, performance, and capacity against baseline metrics and report trends
Develop in-depth knowledge of supported systems and applications
Perform application governance, including attestations, continuity testing, impact analysis, audit/regulatory inquiries, and compliance with technology standards
Ensure projects are completed by target dates from start to finish

Requirements

What you’ll need

University / college degree typically required, or a comparable combination of education, job-specific certification(s), and experience may be considered in lieu of a degree
2+ years of relevant professional experience
Knowledge of production support
Experience upgrading Linux and Windows server operating systems
Experience with Dynatrace / Logscale
SQL Server installation and queries
Ability to code if necessary for ETL, triage, error detection, and troubleshooting
Willingness to work in-office at one of PNC's IT hubs
Must not require employment visa sponsorship; PNC will not participate in STEM OPT
Bachelor's degree listed under Education
No required certifications or licenses

Benefits

Comp & perks

Medical/prescription drug coverage with a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
Robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level
Years-of-service-related paid time off