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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading and developing technical teams, managing integration processes, and supporting client integrations. Proficient in business analysis, project management, and strategic planning to enhance delivery efficiency and customer satisfaction.
Highest-signal resume keywords
Team LeadershipIntegration ManagementClient Integration SupportBusiness AnalysisProject Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Integration Architecture ReviewAPI SpecificationTechnical DocumentationPayment Processing SoftwarePoint-of-Sale SoftwareSDLCRequirements AnalysisChange ManagementDigital TransformationTechnology Integration
Soft Skills
CoachingCollaborationCommunicationProblem ManagementInfluencing
Tools & Technologies
E-Commerce PlatformsPayment SystemsImplementation ToolsProject Management Software
Industry Keywords
Enterprise Software ImplementationsTechnical ConsultingSolution ArchitectureStakeholder ManagementBusiness Acumen
Tech Stack
Tools & technologiesSDLC
About the role
Key responsibilities & impact- Lead, coach, and develop a team of Technology Integration Specialists
- Establish expectations, roles, and success metrics
- Support onboarding, training, and ongoing skill development
- Foster a collaborative, accountable, customer-focused team culture
- Participate in hiring and workforce planning
- Oversee integration discovery, design, and execution across customer projects
- Escalate complex or high-risk integration challenges
- Review integration architectures, API specifications, and technical documentation
- Ensure security, scalability, maintainability, and integration best practices
- Provide hands-on technical support while managing the team
- Support technical discovery, pre-sales conversations, and estimation for complex integrations
- Communicate integration gaps, customer feedback, and roadmap needs to Product and Engineering
- Coordinate handoffs and customer satisfaction with Implementation and Customer Success
- Represent Integration in cross-department planning and prioritization
- Define, document, and improve integration processes, standards, and tooling
- Improve delivery efficiency, predictability, and scale
- Manage risks, dependencies, and resource constraints
- Influence long-term integration strategy
- Provide technology and business-management solutions for cross-functional applications
- Own solution identification, evaluation, and direction
- Manage business demand, technology expenditures, client feedback, relationships, and technology experience
- Manage consulting services and communications for process-improvement projects
- Analyze and elicit client requirements and transform them into functional and non-functional requirements
Requirements
What you’ll need- University / college degree or comparable combination of education, job-specific certification(s), and experience
- 5+ years of industry-relevant experience
- At least 3 years of prior management experience
- Previous experience managing or leading technical, integration, or implementation teams
- Strong background supporting client integrations or enterprise software implementations
- Experience acting as a senior technical consultant or solution architect
- Experience with payment systems, e-commerce, point-of-sale, or platform ecosystems is a plus
- Comfort reviewing source code and troubleshooting integration issues without expectation of hands-on development
- Knowledge of business analysis, change management, digital transformation, information technology strategies, payment processing software, point-of-sale software, problem management, project management, SDLC, stakeholder management, strategic planning, team leadership, and technology integrations
- Competence in budgeting, business acumen, consulting, influencing, IT project planning and organization, product and vendor evaluation, relationship management, and requirements analysis
- No required certifications or licenses
- No employment visa sponsorship or STEM OPT participation
Benefits
Comp & perks- Medical/prescription drug coverage with a Health Savings Account feature
- Dental and vision options
- Employee and spouse/child life insurance
- Short- and long-term disability protection
- 401(k) with PNC match
- Pension plan
- Stock purchase plan
- Dependent care reimbursement account
- Back-up child/elder care
- Adoption, surrogacy, and doula reimbursement
- Educational assistance, including select programs fully paid
- Robust wellness program with financial incentives
- Maternity and/or parental leave
- Up to 11 paid holidays each year
- 9 occasional absence days each year
- 15 to 25 vacation days each year, depending on career level
- Incentive-eligible compensation based on company, business and/or individual performance
- Remote work may be available in select geographic locations, subject to approval
- Home-based workspace arrangement when remote work is approved