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Bilingual Patient Experience Representative, French
PocketHealth. Provide timely technical support, guidance around appropriate use and general platform education to patients via email and over the phone .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication skills in both French and English, providing technical support and guidance to patients while managing multiple tasks in a fast-paced environment. Experience in customer service and a passion for healthcare enhance the ability to support patients effectively.
Highest-signal resume keywords
Bilingual CommunicationCustomer Service ExperienceTechnical SupportOrganizational SkillsHealthcare Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Excellent Communication SkillsOutstanding Organizational Skills
Tools & Technologies
PocketHealth Platform
Industry Keywords
HealthcarePatient SupportTechnical Guidance
About the role
Key responsibilities & impact- Provide timely technical support, guidance around appropriate use and general platform education to patients via email and over the phone
- Serve as a key contact for patients accessing their health records and navigating the PocketHealth platform
- Use feedback gathered from patients and providers to help Management and Engineering teams shape the future of the PocketHealth platform
- Directly support patients in their care journey
- Work in a fast-paced startup environment
Requirements
What you’ll need- Ability to work Monday to Friday, 11am-7pm EST OR 12pm-8pm EST
- Excellent communication skills in French and English (verbal and written)
- Minimum of 2-3 years in a customer service role with communication over phone and email (mandatory)
- Outstanding organizational skills and an ability to juggle multiple tasks
- Experience with or passion for healthcare would be an asset, but is not required
- Technical Support experience considered an asset
Benefits
Comp & perks- Working remotely
- Competitive salaries and benefits
- Stock options for every employee
- Four weeks of paid time off
- Unlimited paid wellness days
- Extended mental health coverage
- 16 weeks of parental leave top-up
- Comprehensive health and benefits package
- Equity in the form of stock options