PocketHealth

Technical Project Manager

• Own execution of complex Conductor deployments with healthcare providers, including hospitals and clinics
• Serve as a point of contact for client stakeholders from kickoff through go-live
• Build and manage deployment plans, timelines, milestones, dependencies, and risk tracking
• Drive deployment cadence through regular status updates and clear ownership across internal and client teams
• Plan and coordinate user acceptance testing and drive formal sign-off
• Run in-depth discovery sessions for workflows including scheduling, medical records, and imaging operations
• Document current-state workflows and standard operating procedures, including volumes, handoffs, exceptions, and systems involved
• Produce scoping documents covering workflow logic, inputs and outputs, edge cases, integration dependencies, acceptance criteria, and success metrics
• Define measurable success metrics before development starts
• Partner with engineers to resolve questions, evaluate feasibility and trade-offs, and manage scope changes
• Identify blockers, drive resolution, and align teams toward launch goals
• Determine when client requests require additional scope, resources, or alternative solutions
• Maintain deployment documentation and tickets
• Track and report outcome metrics for live automations and review them with clients
• Identify adjacent workflows Conductor could automate and partner with sales on expansion opportunities
• Translate deployment patterns into product feedback and repeatable discovery and delivery templates

Solutions Engineer

• Join sales calls as PocketHealth’s technical authority, particularly with technical stakeholders
• Answer architecture, integration, and infrastructure questions and align technical capabilities to product value
• Broaden account engagement by bringing additional stakeholders into conversations
• Complete security reviews with external stakeholders and internal Legal and Compliance
• Maintain and apply the centralized repository of reviewed security answers
• Produce follow-up answers, scoping notes, and integration write-ups on deal timelines
• Build statements of work reflecting implementation effort, integration method, data access, and dependencies
• Identify complexity triggers affecting deal cost or price and raise them before contract signing
• Validate integration assumptions early
• Translate customer technical requirements into internal feature or build requests
• Partner with deployments and forward-deployed engineering to align sold and deployed solutions
• Coach account executives on technical qualification questions
• Own the technical relationship and deliverables with hospital IT leaders, security teams, and radiology operations stakeholders

Representative

• Provide timely technical support to patients via email and phone
• Provide guidance on appropriate use and general platform education
• Help patients access their health records and navigate the PocketHealth platform
• Gather patient and provider feedback to help Management and Engineering teams shape the platform’s future
• Directly support patients in their healthcare journey

Patient Experience Representative – Saturday to Wednesday

Full-stack Engineer

• Own end-to-end technical implementations of Conductor for each client, from kickoff through go-live
• Serve as the primary contact for clients’ technical and operational stakeholders
• Partner with the GTM team to accelerate sales cycles
• Run technical demos, prototype automations, and lead workflow-mapping sessions
• Write and extend agentic workflows in Conductor’s orchestration engine
• Build custom tools, integration adapters, and transformation logic
• Develop backend services in Python and TypeScript
• Integrate with HL7 v2, FHIR, DICOM, RIS/PACS, EMR webhooks, and scheduling software
• Diagnose and resolve production issues using logs, workflow state, and system telemetry
• Translate client friction into product feedback and identify platform improvements
• Contribute to integration libraries, shared tooling, documentation, and deployment runbooks
• Work directly with healthcare providers to deploy Conductor, an agentic AI automation platform

Senior Software Engineer, Conductor

Bilingual

• Provide timely technical support, guidance around appropriate use and general platform education to patients via email and over the phone
• Serve as a key contact for patients accessing their health records and navigating the PocketHealth platform
• Use feedback gathered from patients and providers to help Management and Engineering teams shape the future of the PocketHealth platform
• Directly support patients in their care journey
• Work in a fast-paced startup environment

Bilingual Patient Experience Representative, French

• Build and own backend services behind the patient experience
• Own architecture, design, development, deployment, and operations of developed solutions
• Collaborate with cross-functional teams to understand integration requirements and design solutions
• Develop and implement solutions connecting PocketHealth’s platform with provider applications
• Write and test code using unit, integration, and functional testing
• Peer-test other developers’ code
• Work with PMs, developers, Customer Support, and Implementation teams to gather feedback and improve integration features
• Build purpose-built code for varied healthcare-provider workflows
• Use AI-assisted development tools such as Claude Code and Codex
• Enable hospitals and clinics to share imaging records digitally with patients through PocketHealth’s platform

Senior Software Engineer, Patient

• Build the next generation of PocketHealth's core infrastructure for hospitals, clinics, and patients
• Own product and design decisions for the assigned domain
• Own architecture, design, development, deployment, and operations of solutions
• Improve provider patient flow and quality of care through full-stack features
• Reduce manual effort through workflow automation
• Design and implement integrations connecting provider systems to PocketHealth
• Write purpose-built code for client workflows and handle edge cases
• Use AI-assisted development tools in daily engineering practice
• Collaborate with engineers and non-technical stakeholders
• Manage multiple simultaneous deployments
• Perform observability, monitoring, incident response, and resolution for production services