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Patient Experience Representative – Saturday to Wednesday
PocketHealth. Provide timely technical support to patients via email and phone .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong technical support capabilities, providing timely assistance to patients while effectively communicating and educating them about the PocketHealth platform. Possesses excellent organizational skills to manage multiple tasks in a fast-paced environment.
Highest-signal resume keywords
Technical Support ExperienceCustomer Service ExperienceExcellent Communication SkillsOrganizational SkillsAbility To Work Independently
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Excellent Communication SkillsOutstanding Organizational Skills
Tools & Technologies
PocketHealth Platform
Industry Keywords
HealthcarePatient SupportFeedback Gathering
About the role
Key responsibilities & impact- Provide timely technical support to patients via email and phone
- Provide guidance on appropriate use and general platform education
- Help patients access their health records and navigate the PocketHealth platform
- Gather patient and provider feedback to help Management and Engineering teams shape the platform’s future
- Directly support patients in their healthcare journey
Requirements
What you’ll need- Ability to work Saturday to Wednesday, 9am to 5pm EST
- Excellent communication skills in English (verbal and written)
- Minimum of 2-3 years in a customer service role with communication over phone and email (mandatory)
- Outstanding organizational skills and ability to juggle multiple tasks
- Experience with or passion for healthcare is an asset, but not required
- Technical Support experience is an asset
- Communication skills in Spanish or French are an asset, but not required
- Ability to work independently in a fast-paced startup environment
Benefits
Comp & perks- Competitive salaries and benefits
- Stock options for every employee
- Four weeks of paid time off
- Unlimited paid wellness days
- Extended mental health coverage
- 16 weeks of parental leave top-up
- Remote work
- Comprehensive health and benefits package
- Equity in the form of stock options
- Career growth opportunities