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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Product Design, UX Design, and Service Design, with a strong focus on user-centered methodologies and the ability to lead and mentor design teams. Proficient in translating customer insights into actionable design strategies while ensuring design quality and accessibility standards are met.
Highest-signal resume keywords
Product DesignUX DesignService DesignUser ResearchFigma
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Journey MappingExperience DesignDesign System ManagementInteraction DesignUsability Principles
Soft Skills
Excellent CommunicationCollaboration SkillsInfluencing SkillsCoaching and Mentoring
Tools & Technologies
FigmaModern Design ToolsPrototyping Tools
Industry Keywords
Digital DesignCustomer ExperienceAgile Product EnvironmentsWCAG Accessibility
About the role
Key responsibilities & impact- Define and drive the digital design vision across web, shop, app and email
- Guide UX and product design across the entire customer journey, from first visit through installation and ongoing engagement
- Lead service design initiatives, map customer journeys, identify friction points and create customer experience improvements
- Set and maintain design quality standards across digital channels through reviews, coaching and hands-on support
- Drive customer insight activities, including user research and usability testing
- Translate research findings into recommendations that inform design decisions and product development
- Coach, develop and mentor a small team of designers
- Partner with Product leaders to identify opportunities, define customer problems and shape future propositions
- Use customer insight, data and design thinking to influence product strategy and deliver value
- Oversee and evolve the design system for consistency, efficiency and scalability
- Lead peer reviews and establish design best practices
- Advocate for inclusive design and WCAG accessibility best practice
- Collaborate with Product, Marketing and Engineering to translate design concepts into delivered experiences
- Represent design within the Home Value Pod and contribute to strategic planning, prioritisation and decision-making
- Analyse customer, product and commercial performance data to measure design impact and identify improvements
- Report to the VP of Product
Requirements
What you’ll need- 5+ years' experience across Product Design, UX Design and Service Design
- At least 2 years' experience leading and developing a design team
- Proven experience setting design direction and delivering customer-centred digital experiences
- Strong experience in user-centred design methodologies
- Excellent knowledge of service design, customer journey mapping and experience design
- Ability to translate complex customer problems into simple, intuitive solutions
- Strong experience conducting user research and applying customer insights to product and design decisions
- Experience building, managing and evolving design systems
- Solid understanding of interaction design and usability principles
- Excellent communication and influencing skills
- Confidence presenting ideas and recommendations to senior stakeholders
- Strong collaboration skills across Product, Engineering and Marketing teams
- Advanced proficiency in Figma
- Experience using modern design and prototyping tools
- Comfortable working in fast-paced, agile product environments
- You must have the legal right to work in the UK
Benefits
Comp & perks- Access for you and up to 5 family/friends to the 'UnMind' wellbeing platform
- Podpoint Charger
- Discounted energy tariff (Pod Power or EDF Employee Programme)
- Flexible hybrid working model
- Work abroad for up to 20 days per year
- Family & friend discount scheme
- 25 days holiday (plus Bank Holidays)
- Very generous parental and family leave
- Pension scheme with a 4.5% matched contribution
- Eyecare scheme
- Life insurance covering up to 4x your annual salary
- Virtual GP provided by HealthHero
- Employee Assistance Program
- Free Mortgage Advice
- Discounted Gym Memberships
- Cycle2Work Scheme
- Bonus
- EV Allowance