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Clinical Nurse – Call Center
Podimetrics. Contact patients in a timely manner based on triggered alerts, protocols, or follow-up needs .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient-centered care, telehealth practices, and chronic disease management while maintaining high standards of documentation and communication. Proficient in utilizing electronic health tools and managing patient interactions effectively in a remote setting.
Highest-signal resume keywords
Registered Nurse (RN) LicenseTelehealth ExperienceChronic Disease ManagementBilingual CapabilitiesClinical Judgment
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Clinical Nursing ExperienceDocumentation AccuracyPatient AssessmentElectronic Health ToolsTelephonic Communication
Soft Skills
Time ManagementAdaptabilityTeam CollaborationPatient-Centered ApproachProblem-Solving
Tools & Technologies
Podimetrics SystemsProductivity PlatformsRemote Connectivity Tools
Certifications & Qualifications
Active Registered Nurse (RN) License
Industry Keywords
Chronic Disease ManagementTelehealth ComplianceCMS Quality MetricsPatient ExperienceHome Health
About the role
Key responsibilities & impact- Contact patients in a timely manner based on triggered alerts, protocols, or follow-up needs
- Conduct telephonic assessments, evaluate findings requiring provider intervention, identify educational or coaching needs, and reinforce foot care best practices
- Provide a patient-centered approach and exceptional patient experience
- Support patient adherence within the Podimetrics program
- Provide feedback and patient experience insights for program, process, and technology improvements
- Document patient findings, symptoms, and trends using Podimetrics systems and SOPs
- Identify high-risk indicators and initiate clinical escalations to providers or care teams
- Manage assigned queues, including outbound calls, inbound calls, escalations, inflammation check-ins, and pilot-specific protocols
- Complete documentation within required timelines
- Maintain reliable remote connectivity and troubleshoot basic technical issues independently
- Communicate with peers, leads, and managers to ensure continuity of care and seamless handoffs
- Contribute insights during huddles and team meetings
- Meet quality standards, productivity goals, and patient experience expectations
- Participate in peer reviews, audits, and improvement initiatives
Requirements
What you’ll need- Active and unrestricted Registered Nurse (RN) compact license
- Bilingual capabilities (Spanish or other language)
- Minimum of 2 years of clinical nursing experience
- Experience working in a fast-paced environment
- Strong clinical judgment, phone etiquette, and documentation accuracy
- Comfortable navigating electronic health tools, workflows, and productivity platforms
- Self-directed with strong time management and adaptability in a remote work setting
- Experience in telehealth, home health, or remote monitoring preferred
- Experience working in chronic disease management (diabetes, CHF, wound care, etc.) preferred
- Familiarity with CMS quality metrics and telehealth compliance preferred
- Ability to work PST Hours preferred
Benefits
Comp & perks- Annual Bonus Opportunity
- Equity Options
- Flexible Paid Time Off (Guaranteed four (4) weeks of PTO)
- Paid Sick Leave (up to forty (40) hours annually)
- Fully Paid Parental Leave (twelve (12) weeks for birthing parents, eight (8) weeks for non-birthing/adoptive parents)
- Competitive Medical, Dental, and Vision plans – Podimetrics covers 80% of premiums.
- Health Savings Account with employer contribution
- Employee Assistance Program
- 401k
- Life Insurance - Podimetrics pays 100% of the cost of Basic Life & Personal Accident
- Disability insurance – Podimetrics pays 100% of the cost of Short-Term and Long-Term Disability Insurance
- Additional life insurance, critical illness, and accident coverage are available