Podimetrics

Customer Support

• Deliver a compassionate, patient-centered experience through telephone interactions
• Serve as the first point of contact for patients and caregivers
• Field incoming calls and resolve non-clinical inquiries
• Coordinate support logistics and conduct proactive outreach to re-engage patients and reduce barriers to care
• Communicate with patients, caregivers, and internal teams to ensure continuity of care
• Collaborate with cross-functional teams to support seamless handoffs
• Manage inbound and outbound communications via phone, SMS, and email
• Triage and resolve non-clinical inquiries, escalating or transferring as appropriate
• Provide logistical, technical, and administrative support, including troubleshooting and coordinating UPS pickups
• Complete documentation accurately and within required timelines
• Maintain reliable remote connectivity and troubleshoot basic technical issues independently
• Meet or exceed QA standards, productivity goals, and patient experience expectations
• Participate in peer reviews, audits, and improvement initiatives
• Share patient feedback and insights to improve programs, processes, and technology

Patient Support Representative – Per Diem, PST Hours

Call Center Representative

• Contact patients in a timely manner based on triggered alerts, protocols, or follow-up needs
• Conduct telephonic assessments, evaluate findings requiring provider intervention, identify educational or coaching needs, and reinforce foot care best practices
• Provide a patient-centered approach and exceptional patient experience
• Support patient adherence within the Podimetrics program
• Provide feedback and patient experience insights for program, process, and technology improvements
• Document patient findings, symptoms, and trends using Podimetrics systems and SOPs
• Identify high-risk indicators and initiate clinical escalations to providers or care teams
• Manage assigned queues, including outbound calls, inbound calls, escalations, inflammation check-ins, and pilot-specific protocols
• Complete documentation within required timelines
• Maintain reliable remote connectivity and troubleshoot basic technical issues independently
• Communicate with peers, leads, and managers to ensure continuity of care and seamless handoffs
• Contribute insights during huddles and team meetings
• Meet quality standards, productivity goals, and patient experience expectations
• Participate in peer reviews, audits, and improvement initiatives

Patient Support Representative – Per Diem, PST Hours

Clinical Nurse – Call Center