FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Patient Support Representative – Per Diem, PST Hours
Podimetrics. Deliver a compassionate, patient-centered experience through telephone interactions .
About the role
Key responsibilities & impact- Deliver a compassionate, patient-centered experience through telephone interactions
- Serve as the first point of contact for patients and caregivers
- Field incoming calls and resolve non-clinical inquiries
- Coordinate support logistics and conduct proactive outreach to re-engage patients and reduce barriers to care
- Communicate with patients, caregivers, and internal teams to ensure continuity of care
- Collaborate with cross-functional teams to support seamless handoffs
- Manage inbound and outbound communications via phone, SMS, and email
- Triage and resolve non-clinical inquiries, escalating or transferring as appropriate
- Provide logistical, technical, and administrative support, including troubleshooting and coordinating UPS pickups
- Complete documentation accurately and within required timelines
- Maintain reliable remote connectivity and troubleshoot basic technical issues independently
- Meet or exceed QA standards, productivity goals, and patient experience expectations
- Participate in peer reviews, audits, and improvement initiatives
- Share patient feedback and insights to improve programs, processes, and technology
Requirements
What you’ll need- High school diploma or equivalent required
- Call center background preferred, especially with remote work exposure
- Experience in patient or customer engagement
- Strong communication and interpersonal skills
- Ability to multitask, stay organized, and work independently
- Typing speed of at least 40 words per minute
- Availability to work PST hours or 12pm-8pm EST shifts preferred
- Bilingual in English and Spanish preferred
- Saturday availability preferred
- Prior experience in healthcare, remote patient monitoring, or medical device onboarding preferred
- Familiarity with performance metrics such as call volume, activation rates, and conversion cycles preferred
Benefits
Comp & perks- Base Pay: $28/hour
- Accrued Paid Sick Leave
- 401k