Regional Customer Success Manager – Automotive

Podium

. Own the success and health for a segment of Podium’s Automotive customers .

Posted 9/30/2026full-timeRemote • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer success management, focusing on customer engagement, retention, and satisfaction. Proficient in leveraging AI technologies and customer success platforms to drive product adoption and deliver maximum value to clients.

Highest-signal resume keywords

Customer Success ManagementAI Technologies KnowledgeCustomer Relationship BuildingProblem-Solving AbilitiesCRM Software Familiarity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Success ManagementAI TechnologiesProduct AdoptionAnalytical AbilitiesSoftware Concepts GraspOnline Reputation ManagementCustomer Feedback Processes

Soft Skills

Strong Communication SkillsInterpersonal SkillsEmpathetic MindsetCollaborative Team PlayerResults-Driven Approach

Tools & Technologies

Customer Success PlatformsCRM SoftwareCustomer Support Software

Industry Keywords

SaaS IndustryCustomer EngagementChurn MitigationUpsellingCross-Selling

About the role

Key responsibilities & impact

Own the success and health for a segment of Podium’s Automotive customers
Develop strategies to increase engagement, delight customers, and mitigate churn
Partner with portfolio customers throughout their Podium journey
Ensure customer satisfaction, manage product adoption, and accelerate customer value
Serve as the primary post-sales point of contact for small business customers
Drive adoption and utilization of Podium products using in-depth product and industry knowledge
Help customers achieve maximum product value and business objectives
Identify upselling and cross-selling opportunities within existing accounts
Engage customers during renewals to secure renewals and drive retention
Understand customer business objectives and industry challenges; conduct check-ins and optimize usage
Handle customer inquiries, issues, and escalations while anticipating potential challenges
Build customer relationships and act as a trusted advisor and customer advocate
Relay customer feedback to product and engineering teams for continuous improvement
Travel 35–40% of the time

Requirements

What you’ll need

1+ years in a customer-facing role, such as Customer Success Manager, Account Manager, or Client Services Manager, preferably in the software or SaaS industry
Working knowledge of AI technologies (e.g., LLMs, Voice AI, automation platforms) with hands-on experience applying them in real-world contexts
Strong communication and interpersonal skills, with the ability to build rapport and credibility with customers at all levels
Excellent problem-solving and analytical abilities to understand and address customer challenges effectively
Technically adept and able to grasp complex software concepts quickly
Empathetic and customer-centric mindset, committed to driving customer success
Results-driven with a focus on meeting and exceeding customer satisfaction and retention goals
Collaborative team player with the ability to work cross-functionally to achieve common objectives
A growth-oriented approach to AI
Experience with customer success platforms and tools
Familiarity with CRM and customer support software
Knowledge of online reputation management and customer feedback processes

Benefits

Comp & perks

Open and transparent culture
Life insurance, long and short-term disability coverage
Paid maternity and paternity leave
Fertility Benefits
Generous vacation time, plus three 4-day summer holiday weekends
Excellent medical, dental, and vision benefits
401k Plan
Bi-annual swag drops with cool Podium gear and apparel
Join the leaders in AI agents
Unlock career-defining growth
Build with world-class talent
Make a real impact on local businesses