Podium

Customer Success Manager

• Own the success and health for a segment of Podium’s Automotive customers
• Develop strategies to increase engagement, delight customers, and mitigate churn
• Partner with portfolio customers throughout their Podium journey
• Ensure customer satisfaction, manage product adoption, and accelerate customer value
• Serve as the primary post-sales point of contact for small business customers
• Drive adoption and utilization of Podium products using in-depth product and industry knowledge
• Help customers achieve maximum product value and business objectives
• Identify upselling and cross-selling opportunities within existing accounts
• Engage customers during renewals to secure renewals and drive retention
• Understand customer business objectives and industry challenges; conduct check-ins and optimize usage
• Handle customer inquiries, issues, and escalations while anticipating potential challenges
• Build customer relationships and act as a trusted advisor and customer advocate
• Relay customer feedback to product and engineering teams for continuous improvement
• Travel 35–40% of the time

Regional Customer Success Manager – Automotive

Full-stack Engineer

• Own features end-to-end from initial design conversation through production
• Influence software architecture
• Collaborate closely with product and design teams
• Help maintain system reliability as the platform scales
• Share knowledge and review code
• Raise the team's collective technical capability
• Build tools that help local businesses connect, grow, and win

Senior Software Engineer

Software Engineer

• Own the technical architecture and roadmap for Podium's AI agent platform, including orchestration, tool-use frameworks, memory, and reasoning systems
• Lead and grow a team of engineers building and operating production agent systems
• Set the technical bar and remain hands-on in design, code, and incident response
• Build and mature offline and online evaluation infrastructure, quality metrics, and feedback loops
• Drive new agent capabilities and workflows from “0 to 1,” then harden systems for reliability, latency, and cost at scale
• Partner with Product to translate business outcomes into agent capabilities and prioritized technical bets
• Partner with Infrastructure and Platform teams on observability, cost efficiency, resilience, model routing, latency budgets, fallback behavior, and guardrails
• Work directly with customers and Sales, CS, and Support teams to identify where agents succeed or fail and feed insights into the roadmap
• Establish best practices for prompt/context engineering, agent testing, safety, guardrails, and responsible autonomous-system deployment
• Represent AI Agents engineering in leadership discussions and make build-vs-buy and model-vs-vendor tradeoffs

Senior Director of Engineering, AI Agents

• Support relationships with Podium’s highest-valued Enterprise OEM clients
• Serve as the primary post-sales point of contact for Automotive Enterprise business customers
• Handle customer inquiries, issues, and escalations
• Drive and increase adoption and utilization of Podium products
• Oversee simultaneous cross-departmental projects and ensure customer progress toward goals
• Help clients set performance goals, analyze performance, troubleshoot challenges, and design solutions
• Manage the lifecycle of a high-intensity customer project portfolio
• Anticipate and address potential challenges to ensure a seamless customer experience
• Maintain customer account documentation and SOPs with the Account Executive
• Report product value in weekly syncs, monthly check-ins, and quarterly EBRs
• Engage customers during renewals to secure renewals and drive retention
• Track cases, bugs, and ongoing projects
• Relay product feedback cross-functionally
• Focus on growth and retention metrics
• Travel 15% to 20% of the time

Strategic Customer Success Manager – Enterprise, OEM

Product Manager

• Lead Podium's Voice AI efforts and define product direction, customer outcomes, and long-term strategy
• Own the Voice AI roadmap and develop expertise in real-time conversations, telephony, scheduling, and CRM systems
• Stay close to customers by speaking with owners, service managers, and front desk teams and listening to real calls
• Shape strategic direction for the Voice AI platform and determine areas for deeper investment and expansion
• Define voice interaction models covering turn-taking, interruptions, latency, tone, and error recovery
• Design and ship outcome-driven voice agents that answer calls, book appointments, and automate high-value workflows
• Partner across speech-to-text, text-to-speech, LLMs, and telephony to deliver a coherent voice stack
• Define and improve voice metrics including answer rate, containment, resolution, appointments booked, latency, and conversation quality
• Identify and unlock new voice workflows that drive customer revenue
• Collaborate with engineering, design, partnerships, finance, legal, sales, onboarding, and customer success
• Write product specifications, build prototypes, and ship code

Regional Customer Success Manager – Automotive

Senior Software Engineer

Senior Director of Engineering, AI Agents

Strategic Customer Success Manager – Enterprise, OEM

Product Manager – Voice AI