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Podium

Regional Customer Success Manager – Automotive

Podium

. Own the success and health for a segment of Podium’s Automotive customers .

Posted 10/6/2026full-timeRemote • Illinois • United StatesJuniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer success management, focusing on driving product adoption, customer satisfaction, and retention. Proficient in leveraging AI technologies and customer success platforms to optimize customer engagement and deliver business value.

Highest-signal resume keywords
Customer Success ManagementAI TechnologiesCommunication SkillsProblem-Solving AbilitiesCustomer Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Customer Success ManagementAI TechnologiesProblem-SolvingAnalytical AbilitiesSoftware Concepts GraspProduct Adoption StrategiesUpselling and Cross-SellingUsage-Optimization SolutionsCustomer Satisfaction MetricsRetention Goals
Soft Skills
Interpersonal SkillsEmpathetic MindsetCollaborative Team PlayerCustomer-Centric ApproachRapport Building
Tools & Technologies
Customer Success PlatformsCRM SoftwareCustomer Support SoftwareAutomation PlatformsInteraction Management Platform
Industry Keywords
SaaS IndustryOnline Reputation ManagementCustomer Feedback ProcessesCustomer EngagementChurn Mitigation

About the role

Key responsibilities & impact
  • Own the success and health for a segment of Podium’s Automotive customers
  • Develop strategies that increase engagement and delight customers while mitigating churn
  • Partner with portfolio customers throughout their Podium journey to help them get the most out of Podium’s Interaction Management platform and deliver business goals
  • Ensure customer satisfaction, manage product adoption, and accelerate customer value
  • Travel 35–40% of the time
  • Serve as the primary post-sales point of contact for small business customers
  • Drive and increase adoption and utilization of Podium products
  • Help customers achieve maximum product value and business objectives
  • Identify upselling and cross-selling opportunities within existing accounts
  • Engage customers during renewal processes to secure renewals and drive retention
  • Understand customer business objectives and industry challenges; conduct check-ins and offer usage-optimization solutions
  • Handle customer inquiries, issues, and escalations while proactively addressing challenges
  • Build customer relationships, act as a trusted advisor and advocate, and relay feedback to product and engineering teams

Requirements

What you’ll need
  • 1+ years in a customer-facing role, such as Customer Success Manager, Account Manager, or Client Services Manager, preferably in the software or SaaS industry
  • Working knowledge of AI technologies (e.g., LLMs, Voice AI, automation platforms) with hands-on experience applying them in real-world contexts
  • Strong communication and interpersonal skills, with the ability to build rapport and credibility with customers at all levels
  • Excellent problem-solving and analytical abilities to understand and address customer challenges effectively
  • Technically adept and able to grasp complex software concepts quickly
  • Empathetic and customer-centric mindset, committed to driving customer success
  • Results-driven with a focus on meeting and exceeding customer satisfaction and retention goals
  • Collaborative team player with the ability to work cross-functionally to achieve common objectives
  • A growth-oriented approach to AI
  • Experience with customer success platforms and tools
  • Familiarity with CRM and customer support software
  • Knowledge of online reputation management and customer feedback processes

Benefits

Comp & perks
  • Open and transparent culture
  • Life insurance, long and short-term disability coverage
  • Paid maternity and paternity leave
  • Fertility Benefits
  • Generous vacation time, plus three 4-day summer holiday weekends
  • Excellent medical, dental, and vision benefits
  • 401k Plan
  • Bi-annual swag drops with cool Podium gear and apparel
  • Join the leaders in AI agents
  • Unlock career-defining growth
  • Build with world-class talent
  • Make a real impact on local businesses