Senior Manager, Customer Success – Automotive AI

Podium

. Lead and develop a team serving Podium’s enterprise automotive customers .

Posted 10/23/2026full-timeRemote • Utah • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading enterprise client engagements and managing high-performing teams to drive customer outcomes and business growth. Proficient in applying AI to enhance operations and translating business needs into actionable plans.

Highest-signal resume keywords

Enterprise Client EngagementsAI Application in Business WorkflowsTeam Leadership and DevelopmentAnalytical and Commercial JudgmentExecutive Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business Case DevelopmentPerformance Data AnalysisProcess Change ManagementROI AssessmentTechnical Team Collaboration

Soft Skills

Executive PresenceProblem SolvingConstructive ChallengeClear RecommendationsOwnership and Sound Judgment

Industry Keywords

Automotive IndustryDealership OperationsManagement ConsultingTechnology TransformationCustomer Success

About the role

Key responsibilities & impact

Lead and develop a team serving Podium’s enterprise automotive customers
Set priorities, coach executive communication and problem solving, and hold the team accountable for adoption, customer outcomes, retention, and growth
Advise dealer group executives, owners, and general managers on applying AI to improve operations
Translate business priorities into practical plans with milestones, owners, and success measures
Lead discovery into sales and service workflows and identify required process, role, handoff, and human-oversight changes
Oversee AI deployments and adoption across multiple locations with onboarding and technical teams
Partner on readiness, rollout, training, and ongoing improvement
Build business cases for AI and demonstrate results through executive reviews
Analyze performance data, diagnose gaps, and recommend actions
Own portfolio retention and growth, identify risks, lead recovery plans, and partner with Sales on expansion
Bring customer insights to Product and Engineering and coordinate resolution of critical issues
Build repeatable discovery methods, rollout playbooks, and reporting to scale effective practices across automotive groups
Travel for customer engagements, onsite working sessions, and executive meetings

Requirements

What you’ll need

Experience leading enterprise client engagements in management consulting, technology transformation, enterprise solutions, professional services, or customer success
Experience at a leading consulting firm is a plus
Track record of managing and developing high-performing teams, with accountability for customer or business results
Strong executive presence and communication skills
Ability to lead working sessions, challenge assumptions constructively, and make clear recommendations to senior decision makers
Strong analytical and commercial judgment
Ability to build business cases, assess ROI, and connect product adoption to operational performance, retention, and growth
Practical understanding of AI capabilities and limitations, with experience applying AI to business workflows
Ability to translate between business stakeholders and technical teams
Experience delivering complex programs across multiple stakeholders or locations, including process changes and employee adoption
Interest in automotive and willingness to learn dealership operations in depth
Experience working with dealerships or other distributed, multi-location businesses is a plus
Ownership and sound judgment in a fast-moving environment
Ability to move from strategic recommendations to detailed execution
Travel 15% to 20% of the time

Benefits

Comp & perks

Open and transparent culture
Life insurance
Long and short-term disability coverage
Paid maternity and paternity leave
Fertility benefits
Generous vacation time
Three 4-day summer holiday weekends
Excellent medical, dental, and vision benefits
401k Plan
Bi-annual swag drops with Podium gear and apparel
Utah HQ gym with local professional coaches and classes
Onsite Utah HQ child care center, subsidized for employees