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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Enterprise Customer Success within the Automotive industry, leveraging AI technologies to enhance customer experience and drive retention. Proven ability to manage high-intensity projects, analyze performance metrics, and deliver solutions that align with client goals.
Highest-signal resume keywords
Enterprise Customer Success ExperienceAutomotive Industry KnowledgeAI Technologies IntegrationNet Retention Goals AchievementSolution-Oriented Approach
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Relationship ManagementPerformance AnalysisProject ManagementCustomer Account DocumentationROI IdentificationChurn Reduction StrategiesRevenue Growth TechniquesSaaS ExperienceAI-Driven SolutionsCross-Departmental Collaboration
Soft Skills
Thought LeadershipProblem-SolvingAdaptabilityInitiativeMotivation
Tools & Technologies
Automation PlatformsVoice AILLMs
Industry Keywords
Enterprise ClientsCustomer ExperienceCustomer RetentionProfessional ServicesManaged Services
About the role
Key responsibilities & impact- Support relationships with Podium’s highest-valued Enterprise OEM clients
- Serve as the primary post-sales point of contact for Automotive Enterprise business customers
- Handle customer inquiries, issues, and escalations
- Drive and increase adoption and utilization of Podium products
- Oversee simultaneous cross-departmental projects and ensure customer progress toward goals
- Help clients set performance goals, analyze performance, troubleshoot challenges, and design solutions
- Manage the lifecycle of a high-intensity customer project portfolio
- Anticipate and address potential challenges to ensure a seamless customer experience
- Maintain customer account documentation and SOPs with the Account Executive
- Report product value in weekly syncs, monthly check-ins, and quarterly EBRs
- Engage customers during renewals to secure renewals and drive retention
- Track cases, bugs, and ongoing projects
- Relay product feedback cross-functionally
- Focus on growth and retention metrics
- Travel 15% to 20% of the time
Requirements
What you’ll need- 3+ years of Enterprise Customer Success experience
- Experience in the Automotive industry
- Working knowledge of AI technologies, including LLMs, Voice AI, and automation platforms, with hands-on experience applying them in real-world contexts
- Understanding of AI capabilities and trends, with experience integrating AI-driven solutions into daily work or team processes
- Ability to identify and highlight customer ROI and business value
- Strong ability to think at scale while balancing customer experience outcomes
- Excellence in achieving net retention goals and contributing significantly to revenue and engagement metrics
- Strong skills in being a thought leader for the team and company
- Proven success in helping clients make better decisions
- Success in decreasing churn, increasing revenue, and improving customer satisfaction
- Experience working in professional services, managed services, or a SaaS company
- Ability to quickly understand a client's business and see the big picture
- Confidence in confronting daily changes and obstacles
- Solution-oriented approach with creative and efficient options
- Initiative and motivation to complete assigned tasks and customer commitments
Benefits
Comp & perks- Open and transparent culture
- Life insurance
- Long and short-term disability coverage
- Paid maternity and paternity leave
- Fertility Benefits
- Generous vacation time
- Three 4-day summer holiday weekends
- Excellent medical, dental, and vision benefits
- 401k Plan
- Bi-annual swag drops with cool Podium gear and apparel
- Join the leaders in AI agents
- Unlock career-defining growth
- Build with world-class talent
- Make a real impact on local business