Director, Program Operations

Point Foundation

. Own Point’s scholarship application portals and scholar CRM, including configuration, maintenance, and ongoing improvement .

Posted 10/26/2026full-timeLos Angeles • California • United StatesLead💰 $110,000 - $145,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in scholarship administration and program operations, with a strong focus on CRM management, data analysis, and effective communication strategies. Proven ability to lead teams, manage large student populations, and ensure compliance with program requirements.

Highest-signal resume keywords

Scholarship AdministrationCRM ManagementData AnalysisMulti-Touch Campaign DesignSenior Leadership Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

CRM ConfigurationData ReconciliationProgram Data ReportingExcel ProficiencyGoogle Sheets ProficiencyAutomated Workflow ManagementRequirement-Completion CampaignsEligibility ManagementCompliance ProcessesEvent Data Workflows

Soft Skills

DiscretionSound JudgmentCommunicationPassion for Equity and InclusionEnthusiasm for Organizational Values

Tools & Technologies

AI ToolsEmail Campaign PlatformsSMS Campaign ToolsApplication Management Platforms

Industry Keywords

Scholar Lifecycle ManagementFinancial AidStudent ServicesProgram OperationsMass Communications

About the role

Key responsibilities & impact

Own Point’s scholarship application portals and scholar CRM, including configuration, maintenance, and ongoing improvement
Partner with Technology & Systems and Development Operations to plan and launch Point’s CRM strategy
Lead program-side tool selection and implementation
Oversee operations across the scholar lifecycle, from application and review through awarding, payment, renewal, and program completion
Manage timelines and daily workflows for applicants, scholars, and application reviewers
Own scholar communications about requirements, expectations, deadlines, reminders, and outcomes
Design and run multi-touch email and SMS campaigns triggered by requirement status
Track completion rates and adjust outreach to close gaps before deadlines
Administer, track, and review scholar requirements for payment qualification and continued eligibility
Set program requirements with the Chief Program Officer and maintain related policy documentation
Own operational infrastructure for scholar programming and events, including the National Leadership Conference
Manage registration, attendance tracking, scholar communications, and event data workflows
Maintain clean, consistent, well-governed program data
Protect sensitive scholar information through access controls, privacy practices, and security protocols
Produce summary reports from end-of-term scholar data
Partner with Scholarships and Scholar Programs teams to align systems with their needs
Champion AI tools that reduce manual work and automate routine functions

Requirements

What you’ll need

6+ years of experience in scholarship administration, financial aid, student services, or program operations
2+ years in a senior leadership role managing eligibility, compliance, or requirement-review processes at scale
Experience tracking and communicating with large student populations (2,000+) through systems, automated workflows, and mass communications
Bachelor's degree, or equivalent professional experience in lieu of a degree
Hands-on experience configuring and maintaining a CRM or application management platform, including forms, workflows, automations, user permissions, and reports
Experience designing and launching multi-touch requirement-completion campaigns across email and SMS
Proficiency in cleaning, reconciling, analyzing, and reporting on large program datasets
Advanced Excel or Google Sheets skills, including pivot tables, lookups, and data validation
Experience with AI tools
Discretion and sound judgment in handling sensitive scholar information
Passion for Point's mission and enthusiasm for communicating the organization's philosophy, mission, and values
Commitment to advancing equity and inclusion

Benefits

Comp & perks

Annual bonus based on performance
Point pays 100% of employee health insurance premiums
Dependent health insurance coverage available at additional cost
403(b) retirement plan with employer match of up to 3%
Relocation assistance is available
Remote work arrangement
Accommodations offered proactively throughout the hiring process