Admissions Counselor, Accelerated Undergraduate Programs – Online

Point Loma Nazarene University School of Education

. Manage the Accelerated Undergraduate online student recruitment and admissions process from inquiry development through enrollment support and student follow-up .

Posted 9/26/2026full-timeSan Diego • California • United StatesEntry Level💰 $52,000 - $54,080 per yearWebsite

About the role

Key responsibilities & impact

Manage the Accelerated Undergraduate online student recruitment and admissions process from inquiry development through enrollment support and student follow-up
Manage a high-volume portfolio across multiple online undergraduate programs and terms starting approximately every eight weeks
Communicate proactively with prospective students via phone, Zoom, voicemail, text, and email
Build relationships, understand educational and career goals, identify enrollment barriers, and provide next steps
Evaluate applications according to university and program criteria
Conduct preliminary transcript reviews and explain transferability, remaining requirements, program structure, and admissions processes
Maintain accurate student records in the admissions CRM
Monitor admissions pipelines and identify students needing additional support or follow-up
Meet or exceed enrollment, activity, conversion, and engagement goals
Report pipeline, recruitment activity, projections, barriers, and goal progress to supervisors and enrollment leadership
Use data, CRM reporting, and feedback to improve engagement, conversion, and enrollment outcomes
Participate in performance discussions, coaching, training, and professional development
Collaborate with Admissions Counselors, Enrollment Contact Center, Student Success, Financial Services, Records, Marketing, academic departments, and other university partners
Participate in virtual and in-person recruitment activities, information sessions, webinars, appointments, presentations, and online events
Maintain knowledge of programs, admissions requirements, policies, resources, processes, and program changes
Work occasional evenings and weekends for recruitment events, appointments, or department initiatives
Perform other related responsibilities as assigned

Requirements

What you’ll need

Bachelor’s degree required
Experience in university enrollment, admissions, recruitment, student services, customer service, or sales preferred
Experience working with adult, online, transfer, or nontraditional students preferred
Proficiency in Google Suite and Zoom
Experience with Salesforce or another CRM preferred
Excellent written and verbal communication skills
Ability to communicate through phone, video, text, email, and in-person interactions
Strong motivation and enthusiasm for promoting academic programs
Commitment to achieving individual and team enrollment goals
Ability to receive feedback, adapt to changing needs, and continuously improve performance
Strong attention to detail and accurate record maintenance while managing high volume
Excellent time management, prioritization, and organizational skills
Ability to manage competing priorities under multiple deadlines and frequent enrollment starts
Ability to work independently with consistent communication, accountability, and transparency
Strong interpersonal and teamwork skills
Ability to analyze student pipelines and circumstances to prioritize outreach
Public speaking and presentation skills
Evidence of Christian commitment and active church involvement
Agreement to live in accordance with PLNU’s Community Life Covenant
Successful completion of a background check
Ability to work evenings and/or weekends as needed
Reliable transportation for occasional in-person recruitment activities
Ability to lift up to 25 lbs.

Benefits

Comp & perks

Health insurance
Dental insurance
Tuition benefits for employees and dependents
Competitive retirement matching
Vacation and sick time
15 paid holidays per year
Staff chapel
Robust wellness program
Hybrid work arrangement with several days each week potentially worked from home
Professional development, coaching, and training opportunities