Point Loma Nazarene University School of Education

Counselor

• Manage the Accelerated Undergraduate online student recruitment and admissions process from inquiry development through enrollment support and student follow-up
• Manage a high-volume portfolio across multiple online undergraduate programs and terms starting approximately every eight weeks
• Communicate proactively with prospective students via phone, Zoom, voicemail, text, and email
• Build relationships, understand educational and career goals, identify enrollment barriers, and provide next steps
• Evaluate applications according to university and program criteria
• Conduct preliminary transcript reviews and explain transferability, remaining requirements, program structure, and admissions processes
• Maintain accurate student records in the admissions CRM
• Monitor admissions pipelines and identify students needing additional support or follow-up
• Meet or exceed enrollment, activity, conversion, and engagement goals
• Report pipeline, recruitment activity, projections, barriers, and goal progress to supervisors and enrollment leadership
• Use data, CRM reporting, and feedback to improve engagement, conversion, and enrollment outcomes
• Participate in performance discussions, coaching, training, and professional development
• Collaborate with Admissions Counselors, Enrollment Contact Center, Student Success, Financial Services, Records, Marketing, academic departments, and other university partners
• Participate in virtual and in-person recruitment activities, information sessions, webinars, appointments, presentations, and online events
• Maintain knowledge of programs, admissions requirements, policies, resources, processes, and program changes
• Work occasional evenings and weekends for recruitment events, appointments, or department initiatives
• Perform other related responsibilities as assigned

Admissions Counselor, Accelerated Undergraduate Programs – Online

• Manage Accelerated Undergraduate student recruitment and admissions from inquiry development through enrollment support
• Communicate with prospective students through in-person meetings, phone, Zoom, voicemail, texting, and email
• Provide timely outreach to inquiries, applicants, accepted students, and prospective students
• Build relationships with prospective students and identify barriers to enrollment
• Evaluate applications according to university and program criteria
• Conduct preliminary transcript reviews and explain transferability, requirements, program structure, and admissions processes
• Maintain accurate student records in the admissions CRM
• Meet or exceed enrollment, activity, conversion, engagement, and recruitment goals
• Develop relationships with community college deans, faculty, Transfer Centers, counseling departments, EOPS, career services, student support departments, and administrators
• Serve as liaison and ambassador between assigned community colleges and PLNU
• Deliver classroom presentations, information sessions, workshops, and other presentations
• Plan and execute recruitment events, classroom visits, tabling events, transfer fairs, and outreach activities
• Manage outreach schedules, appointments, events, partner meetings, and follow-up
• Track territory activity and student pipelines and adjust recruitment strategies
• Report applicant pipelines, territory activity, opportunities, challenges, progress, and forecasts to leadership
• Use data, CRM reporting, and feedback to improve engagement, recruitment, conversion, and enrollment
• Collaborate with Enrollment Contact Center, Student Success, Financial Services, Records, Marketing, academic departments, and university partners
• Participate in performance discussions, coaching, training, and professional development
• Schedule classrooms and coordinate logistics for PLNU classes at partner campuses
• Maintain knowledge of PLNU programs, admissions requirements, policies, resources, and processes
• Work occasional evenings and weekends for recruitment activities and events
• Perform other related responsibilities as assigned

Admissions Counselor, Accelerated Undergraduate Programs – Online

Admissions Counselor, Accelerated Undergraduate Admissions