Implementation Manager

Polaris Software

. Take ownership of project delivery once contracts are secured by the sales team through clean handover to the in-life processing and support team.

Posted 10/24/2026full-timeBeverly • Massachusetts • United StatesMid-LevelSenior💰 $130,000 - $160,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing complex infrastructure projects, including budget oversight, supplier relationships, and team leadership. Proven ability to standardize project delivery processes while ensuring compliance with regulatory requirements and effective stakeholder engagement.

Highest-signal resume keywords

Program ManagementBudget ManagementSupplier Relationship ManagementProject Delivery Process StandardizationTeam Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementBudget TrackingPermit ManagementRegulatory ApprovalsConstruction ManagementTechnical Team OversightInfrastructure DeploymentEquipment ProcurementInvoice ApprovalCross-Functional Collaboration

Soft Skills

Customer Relationship ManagementEscalation Point CommunicationProcess Improvement MindsetTeam CollaborationGeographically Distributed Team Management

Industry Keywords

Infrastructure ProjectsTelecomsUtilitiesSecurity SystemsField-Based DeploymentsPublic Sector StakeholdersConstruction ProvidersMunicipal BodiesATESD SolutionsProject-Based Travel

About the role

Key responsibilities & impact

Take ownership of project delivery once contracts are secured by the sales team through clean handover to the in-life processing and support team.
Manage clean, well-documented project handovers once projects are live.
Support customer engagement with police departments, mayors, and municipality staff.
Act as the senior escalation point for customer relationships.
Oversee permits and applications with Departments of Transportation and municipalities.
Manage the US-based Project Managers and Camera Technicians, including workload, priorities, and field-staff whereabouts.
Oversee installations, maintenance, and fault-fixing of existing systems.
Balance Camera Technician priorities between delivery and support.
Liaise with the UK-based Software Delivery team, including Project Managers, Solutions Architects, and Product Managers.
Own equipment requirements and coordinate supplier deliveries and support.
Maintain oversight of annual radar calibration requirements.
Manage construction-provider relationships for installations and ongoing site support.
Track project spend across hardware and construction and approve invoices.
Own portfolio budget performance and flag risks early.
Build and standardize project-delivery processes to ensure projects are delivered on time and within budget.

Requirements

What you’ll need

Proven experience as a Program Manager, Senior Project Manager, or similar, ideally delivering complex or physical infrastructure projects (e.g. construction, telecoms, utilities, security/surveillance systems, engineering or similar field-based deployments).
Experience managing or overseeing other Project Managers, and ideally a field-based technical team (e.g. engineers or technicians).
Comfortable managing a geographically spread, partly remote team.
Experience with permits, regulatory approvals, or working with government/municipal bodies is a strong plus, though not essential.
Confident owning supplier and vendor relationships, including equipment procurement and construction/contractor management.
Strong budget management experience, including tracking spend and invoice approval processes.
Comfortable acting as a senior escalation point with customers, including public sector stakeholders such as police departments and municipal offices.
Experience working cross-functionally with software or product delivery teams is a plus.
A natural process-builder - someone who looks to standardize and improve how projects are delivered, not just deliver the project in front of them.
Based in or near Beverly, MA is preferred but not essential; regular in-office time to collaborate with other team leads and departments is expected, in addition to project based travel.
Experience working with delivery of ATESD solutions is a strong positive but not essential.
Existing right to work in the US.
Ability to pass a comprehensive background check, including fingerprinting.

Benefits

Comp & perks

Health and Dental Insurance (BlueCross Blue Sheild, 80:20 contribution model)
401k
Vision
Longterm Disability & AD&D
20 Days PTO (full year allowance)
Life Insurance
EAP
Community Day
Moment in Time Day
Federal Paid Holidays