Polaris Software

Operations

• Track performance from camera capture through review, rejection, notice production, payment and cash settlement
• Interrogate and model cost per offence type, camera performance, staff efficiency and payment trends
• Use automated daily and weekly dashboards to spot exceptions and investigate causes
• Bring together data from multiple internal and external data sources and challenge definitions and data quality
• Partner with operational owners to act on findings and communicate commercial impact, required decisions and results
• Escalate camera, processing, customer service and finance issues to appropriate owners
• Analyze the economics and effectiveness of processing, customer service, printing and postage, and cloud usage
• Identify opportunities to improve service and lower cost to serve without undermining valid citations or collections
• Provide operational drivers and notice production data to Finance for forecasting, program economics, accruals and prepayments
• Investigate differences between operational activity, payments and financial results
• Develop trend and forward-looking analyses, design focused tests, quantify impact and help successful changes become routine
• Work with Product and Technology to define measures, alerts and dashboard requirements
• Report to the VP of Operations, with executive ownership by the Managing Director

Operations Analyst