Operations Analyst

Polaris Software

. Track performance from camera capture through review, rejection, notice production, payment and cash settlement .

Posted 9/29/2026full-timeBeverly • Massachusetts • United StatesMid-LevelSenior💰 $90,000 - $110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong analytical skills to evaluate operational performance and drive measurable improvements in efficiency and revenue. Proficient in utilizing BI tools and data analysis techniques to inform decision-making and enhance service delivery.

Highest-signal resume keywords

Operational AnalyticsCommercial AnalysisData VisualizationSQL ProficiencyLean Six Sigma Exposure

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data AnalysisPerformance TrackingCost ModelingTrend AnalysisFinancial Forecasting

Soft Skills

CommunicationCuriosityCollaborationProblem-Solving

Tools & Technologies

BI ToolsDatabricksSpreadsheets

Industry Keywords

Operational PerformanceCustomer ServiceContinuous ImprovementFP&AData Quality

Tech Stack

Tools & technologies

CloudSQL

About the role

Key responsibilities & impact

Track performance from camera capture through review, rejection, notice production, payment and cash settlement
Interrogate and model cost per offence type, camera performance, staff efficiency and payment trends
Use automated daily and weekly dashboards to spot exceptions and investigate causes
Bring together data from multiple internal and external data sources and challenge definitions and data quality
Partner with operational owners to act on findings and communicate commercial impact, required decisions and results
Escalate camera, processing, customer service and finance issues to appropriate owners
Analyze the economics and effectiveness of processing, customer service, printing and postage, and cloud usage
Identify opportunities to improve service and lower cost to serve without undermining valid citations or collections
Provide operational drivers and notice production data to Finance for forecasting, program economics, accruals and prepayments
Investigate differences between operational activity, payments and financial results
Develop trend and forward-looking analyses, design focused tests, quantify impact and help successful changes become routine
Work with Product and Technology to define measures, alerts and dashboard requirements
Report to the VP of Operations, with executive ownership by the Managing Director

Requirements

What you’ll need

Experience analyzing operational or commercial performance and showing how your work led to a measurable improvement in efficiency, revenue, customer outcomes or margin
Very strong analytical skills: able to explore and combine data, test explanations and communicate findings clearly
Confidence with spreadsheets and modern BI tools
Familiarity with Databricks or SQL is useful
Commercial judgement and curiosity about how a process works end to end, including its contracts, costs, service levels and financial drivers
Ability to work credibly with front line managers, Finance, Product and Technology, ask good questions, and turn analysis into specific actions
Experience in operations analytics, commercial analysis, FP&A, or continuous improvement desirable
Lean or Six Sigma exposure helpful
A professional accounting qualification or data engineering background is not required but may lend itself to the right skillset
Existing right to work in the US
Ability to pass a comprehensive background check, including fingerprinting

Benefits

Comp & perks

Health and Dental Insurance (BlueCross BlueShield, [RG9] 80:20 contribution model)
401k
Salary of up to $110,000 gross per year
Vision Care
Longterm Disability & AD&D
20 Days PTO (full year allowance)
Life Insurance
Employee Assistance Programme
Community Day
Moment in Time Day
Federal Paid Holidays