Assistant Manager

Pollo Tropical

. Support daily restaurant operations by leading a team that delivers high-quality food and exceptional guest service .

Posted 10/12/2026full-timeBoca Raton • Florida • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in restaurant operations, focusing on team development, food safety, and guest service excellence. Proficient in managing labor, scheduling, and compliance with health regulations while fostering a positive team culture.

Highest-signal resume keywords

ServSafe CertificationTeam LeadershipFood Safety ManagementGuest Service ExcellenceOperational Standards Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Food Quality AssurancePerformance Target ManagementRegister AuditsIncident ReportingLabor Management

Soft Skills

Verbal CommunicationWritten CommunicationCoachingProblem SolvingTeam Engagement

Tools & Technologies

HRIS SystemsOutlookInternal Websites

Certifications & Qualifications

ServSafe Certification

Industry Keywords

Restaurant OperationsGuest ExperienceStaff TrainingHealth RegulationsOperational Standards

About the role

Key responsibilities & impact

Support daily restaurant operations by leading a team that delivers high-quality food and exceptional guest service
Supervise and develop team members to meet performance targets in food safety, labor, guest experience, and operational standards
Oversee restaurant operations to ensure food quality, safety, and consistency
Coach hourly team members and resolve guest concerns
Support team culture through recognition, engagement, and feedback
Assist with staffing, training, and onboarding using company-approved tools and processes
Partner with the General Manager on labor management, scheduling, and restaurant growth
Perform register audits, safe counts, fund reconciliation, and incident reporting
Participate in restaurant, market, and training meetings and workshops
Recommend and administer coaching and corrective actions with the General Manager
Ensure restaurant cleanliness, safety, and organization
Support compliance with company policies, health regulations, and operational standards
Make decisions under pressure and navigate unforeseen challenges
Perform other related duties as assigned

Requirements

What you’ll need

Completion of high school or GED required
3-5 years in the restaurant industry in a leadership role
Computer program literacy such as internal websites, Outlook and HRIS systems
ServSafe Certification required
Good verbal and written communication skills in English required

Benefits

Comp & perks

Equal opportunity employer committed to diversity and nondiscrimination
Internal application process available to current employees