Pollo Tropical

Team Leader

• Learn to supervise and guide hourly team members during assigned shifts to ensure product quality, efficiency, and exceptional guest service
• Assist in planning and overseeing shift responsibilities while learning safety, food safety, sanitation, and security procedures
• Support team engagement by practicing coaching, communication, and motivation techniques
• Observe and participate in daily pre-shift meetings (huddles) to align on goals, service standards, and operational priorities
• Model high standards of guest service and assist in resolving guest concerns with urgency and care
• Learn to maintain regulatory and company compliance, and support facility cleanliness and equipment upkeep
• Foster a safe and inclusive work environment by observing and reporting team or guest incidents promptly
• Assist with basic administrative tasks including scheduling, inventory checks, and cash handling procedures
• Shadow leadership during team member development activities, including training and onboarding
• Practice proper decision-making in high-pressure environments and develop problem-solving abilities
• Follow all company policies and perform other duties as assigned

Explore Team Leader at Pollo Tropical. Review requirements and application details.

Manager

• Oversee all aspects of restaurant operations, ensuring product quality, operational efficiency, and exceptional guest service
• Lead the management team and supervise 25+ team members while maintaining food safety, sanitation, and compliance standards
• Drive sales, transactions, labor, EBITDA, and financial targets
• Coach, recognize, engage, and hold team members accountable for high performance
• Conduct daily huddles across all shifts
• Model and coach guest service standards and resolve guest complaints
• Review applications, interview, hire, onboard, train, and develop team members and managers
• Maintain facility cleanliness and equipment functionality with the leadership team
• Foster a safe and inclusive environment and report incidents, accidents, and injuries
• Manage unexpected challenges and make sound decisions under pressure
• Ensure administrative processes including payroll, scheduling, inventory, ordering, orientations, performance reviews, incident reporting, and cash reconciliation
• Develop strategies to enhance guest experience and drive positive social reviews
• Perform other related duties according to company policies and procedures

Explore General Manager at Pollo Tropical. Review requirements and application details.

General Manager

• Support daily restaurant operations by leading a team that delivers high-quality food and exceptional guest service
• Supervise and develop team members to meet performance targets in food safety, labor, guest experience, and operational standards
• Oversee restaurant operations to ensure food quality, safety, and consistency
• Coach hourly team members and resolve guest concerns
• Support team culture through recognition, engagement, and feedback
• Assist with staffing, training, and onboarding using company-approved tools and processes
• Partner with the General Manager on labor management, scheduling, and restaurant growth
• Perform register audits, safe counts, fund reconciliation, and incident reporting
• Participate in restaurant, market, and training meetings and workshops
• Recommend and administer coaching and corrective actions with the General Manager
• Ensure restaurant cleanliness, safety, and organization
• Support compliance with company policies, health regulations, and operational standards
• Make decisions under pressure and navigate unforeseen challenges
• Perform other related duties as assigned

Explore Assistant Manager at Pollo Tropical. Review requirements and application details.