General Manager

Pollo Tropical

. Oversee all aspects of restaurant operations, ensuring product quality, operational efficiency, and exceptional guest service .

Posted 10/12/2026full-timeWest Boca Raton • Florida • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in restaurant operations, focusing on team management, guest service excellence, and adherence to food safety and compliance standards. Proven ability to drive financial performance and enhance guest experiences through effective strategies and operational efficiency.

Highest-signal resume keywords

General Management ExperienceServSafe CertificationTeam LeadershipFinancial Target AchievementGuest Service Standards

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational EfficiencyFood Safety CompliancePayroll ManagementInventory ManagementSchedulingPerformance ReviewsIncident ReportingCash ReconciliationTraining and DevelopmentSales Management

Soft Skills

Verbal CommunicationWritten CommunicationCoachingProblem-SolvingTeam Engagement

Tools & Technologies

HRIS SystemsOutlookInternal Websites

Certifications & Qualifications

ServSafe Certification

Industry Keywords

Restaurant OperationsGuest ServiceSanitation StandardsFood SafetyTeam Supervision

About the role

Key responsibilities & impact

Oversee all aspects of restaurant operations, ensuring product quality, operational efficiency, and exceptional guest service
Lead the management team and supervise 25+ team members while maintaining food safety, sanitation, and compliance standards
Drive sales, transactions, labor, EBITDA, and financial targets
Coach, recognize, engage, and hold team members accountable for high performance
Conduct daily huddles across all shifts
Model and coach guest service standards and resolve guest complaints
Review applications, interview, hire, onboard, train, and develop team members and managers
Maintain facility cleanliness and equipment functionality with the leadership team
Foster a safe and inclusive environment and report incidents, accidents, and injuries
Manage unexpected challenges and make sound decisions under pressure
Ensure administrative processes including payroll, scheduling, inventory, ordering, orientations, performance reviews, incident reporting, and cash reconciliation
Develop strategies to enhance guest experience and drive positive social reviews
Perform other related duties according to company policies and procedures

Requirements

What you’ll need

Completion of high school or GED required
5 years in the restaurant industry
2 years as a General Manager or equivalent position
Computer program literacy such as internal websites, Outlook and HRIS systems
ServSafe Certification required
Good verbal and written communication skills in English required
Must follow company and regulatory requirements for food safety, sanitation, payroll, scheduling, inventory, ordering, orientations, performance reviews, incident reporting, and cash management