Team Leader

Pollo Tropical

. Learn to supervise and guide hourly team members during assigned shifts to ensure product quality, efficiency, and exceptional guest service .

Posted 10/12/2026part-timeBoca Raton • Florida • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership potential through effective team supervision, communication, and problem-solving in a fast-paced restaurant environment. Committed to maintaining high standards of guest service, safety, and operational compliance.

Highest-signal resume keywords

Team SupervisionGuest Service ExcellenceCommunication SkillsProblem-Solving AbilitiesOperational Compliance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Food SafetySanitation ProceduresCash HandlingInventory ManagementScheduling

Soft Skills

CoachingMotivation TechniquesTeam Engagement

Tools & Technologies

OutlookHRIS Platforms

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Restaurant IndustryTeam SupportLeadership RoleSafety ProceduresGuest Concerns

About the role

Key responsibilities & impact

Learn to supervise and guide hourly team members during assigned shifts to ensure product quality, efficiency, and exceptional guest service
Assist in planning and overseeing shift responsibilities while learning safety, food safety, sanitation, and security procedures
Support team engagement by practicing coaching, communication, and motivation techniques
Observe and participate in daily pre-shift meetings (huddles) to align on goals, service standards, and operational priorities
Model high standards of guest service and assist in resolving guest concerns with urgency and care
Learn to maintain regulatory and company compliance, and support facility cleanliness and equipment upkeep
Foster a safe and inclusive work environment by observing and reporting team or guest incidents promptly
Assist with basic administrative tasks including scheduling, inventory checks, and cash handling procedures
Shadow leadership during team member development activities, including training and onboarding
Practice proper decision-making in high-pressure environments and develop problem-solving abilities
Follow all company policies and perform other duties as assigned

Requirements

What you’ll need

Must be at least 18 years of age
High school diploma or GED required
6 months of experience in the restaurant industry, preferably in a team support or leadership role
Familiarity with technology systems, including Outlook, internal company tools, and HRIS platforms preferred
Strong verbal and written communication skills in English
Desire to grow in leadership, build team development skills, and contribute to operational excellence