Brand Protection Manager

POOLCORP

. Drive programs protecting the Company's brands, reputation, and online policies .

Posted 10/2/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in e-commerce brand protection and channel management, with strong project management capabilities and proficiency in compliance monitoring tools. Effectively communicates with cross-functional teams and maintains organized program documentation.

Highest-signal resume keywords

E-Commerce Brand ProtectionChannel ManagementCompliance Monitoring ToolsProject ManagementData-Driven Reporting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Marketplace OperationsBrand Registry ManagementUnauthorized Listing ResolutionDealer AgreementsMAP ComplianceExcel ProficiencyReporting Tools ProficiencyTest Buy ExecutionPolicy EnforcementDocumentation Management

Soft Skills

Excellent Communication SkillsDetail-OrientedStrong Organizational Skills

Tools & Technologies

TrackstreetCompliance Platforms

Industry Keywords

Brand ManagementMarketplace RFPsAOR ProgramUnauthorized SellersPricing PoliciesIntellectual Property Management

About the role

Key responsibilities & impact

Drive programs protecting the Company's brands, reputation, and online policies
Maintain Brand Registry on marketplace platforms and remove unauthorized sellers when necessary
Own the Authorized Online Reseller (AOR) program, including unauthorized listing resolution, dealer agreements and inquiries, marketplace RFPs, and MAP/AOR compliance
Identify, investigate, catalog, and escalate unauthorized third-party listings and sellers across Amazon and other marketplaces
Manage dealer outreach, formal escalation letters, marketplace case filings, and communications with Field leadership and Brand Management
Coordinate new AOR applications, annual renewals, dealer agreements, storefront decisions, and marketplace decisions with senior management
Establish and maintain an organized repository for program documentation
Manage marketplace RFPs, evaluate submissions, and present recommendations to the Brand Committee
Monitor compliance platforms such as Trackstreet for MAP and AOR violations and manage escalation approaches
Plan and execute periodic test buys to verify dealer compliance
Provide status reporting to the Brand Committee and Field leadership and recommend AOR policy updates
Oversee software and platforms supporting AOR monitoring, communications, and reporting
Design and direct customer feedback monitoring, analysis, and triage across social media, storefronts, marketplaces, media outlets, and forums
Ensure USD and CAD dealers and resellers comply with offline and online pricing policies
Coordinate MAP communications and policy updates; partner with Sales and Product to maintain pricing and product data accuracy
Restrict deauthorized USD and CAD dealers and resellers from acquiring inventory for e-commerce resale
Coordinate with Legal on intellectual property management and AOR/MAP policy enforcement
Perform other job-related duties as assigned

Requirements

What you’ll need

Bachelor's degree in Business, Marketing, Supply Chain, or a related field, or equivalent experience
3+ years of experience in e-commerce brand protection, channel/dealer management, marketplace operations, or a related field
Hands-on experience with online marketplaces and brand-protection or compliance-monitoring tools (e.g., Trackstreet or similar)
Strong project management skills, with the ability to manage multiple programs, timelines, and cross-functional stakeholders simultaneously
Excellent written and verbal communication skills, including experience drafting dealer- and leadership-facing communications
Proficiency in Excel and reporting tools, with the ability to build clear, data-driven reports and visuals for leadership
Comfortable partnering with Legal, Sales, Field, and Product teams on policy enforcement and escalation decisions
Detail-oriented, with strong organizational skills for maintaining program documentation, agreements, and tracking systems
Bilingual, Military, Military Spouses and Veteran applicants are strongly encouraged to apply
All offers to external candidates are contingent upon successful completion of pre-employment drug testing and background verifications

Benefits

Comp & perks

Medical, Dental, Vision, and Prescription Drug coverage with Flexible Spending Accounts and Wellness Programs
401 (k) with generous company match
13 days of paid time off (PTO) & 8 Paid Holidays
100% employer paid Life Insurance and Long-Term Disability Insurance
Paid Parental Leave
Fully Funded Tuition Education Programs
Bonus Programs that include Employee Recognition and Referrals, Summer Madness, and Annual Performance
Employee Stock Purchase Plan
Employee Discounts and much more!