Logistics Specialist, Small Parcel

POOLCORP

. Own the small parcel program end to end, including carriers, vendors, field operations, and customer experience .

Posted 11/3/2026full-timeUnited StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing small parcel logistics, including carrier relationships, cost reduction initiatives, and performance metrics. Proficient in utilizing advanced analytical tools and software to optimize shipping processes and enhance customer experience.

Highest-signal resume keywords

Small Parcel ManagementCarrier NegotiationsFreight Audit and Claims ManagementAdvanced Excel SkillsMulti-Carrier Shipping Software

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Logistics ManagementCost Reduction InitiativesParcel Pricing KnowledgeInvoice ReconciliationData AnalysisNetwork OptimizationService-Level ManagementRate NegotiationsShipping Procedures StandardizationCarrier Onboarding

Soft Skills

Stakeholder CommunicationTraining and DevelopmentProblem-SolvingCustomer Service OrientationCross-Functional Collaboration

Tools & Technologies

Transportation Management System (TMS)Multi-Carrier Shipping SoftwareBusiness Intelligence ToolsERP SystemsDashboard Creation

Certifications & Qualifications

APICS/ASCM CertificationCSCPCLTD

Industry Keywords

Parcel LogisticsFreight ManagementCarrier RelationshipsShipping ComplianceDimensional Weight

Tech Stack

Tools & technologies

ERPOracleTableau

About the role

Key responsibilities & impact

Own the small parcel program end to end, including carriers, vendors, field operations, and customer experience
Serve as the single point of accountability for small parcel performance, cost, and service
Build scalable processes through integration
Manage relationships with parcel carriers and related vendors
Lead carrier negotiations, contract renewals, general rate increase responses, and management of accessorials, surcharges, and minimums
Run quarterly carrier business reviews using performance scorecards
Oversee freight audit and pay, identify billing errors, and recover refunds and credits
Manage carrier loss and damage claims through resolution
Evaluate and onboard new carriers or service levels
Assess acquired businesses' parcel profiles and execute carrier consolidation and shipper migration plans
Scale processes, documentation, and training during integrations
Identify risks and keep stakeholders informed throughout integration phases
Support warehouse, distribution, and branch teams on small parcel processes
Standardize shipping procedures across sites
Visit sites to audit practices, train staff, and resolve recurring issues
Troubleshoot missed pickups, delays, misroutes, address corrections, and returns
Improve throughput, accuracy, and packaging efficiency
Own the customer small parcel experience from shipment through delivery and returns
Resolve escalated customer shipping issues with Customer Service and Sales
Set and communicate service-level expectations, transit times, and shipping options
Support customer-specific shipping requirements, routing guides, and compliance programs
Track customer-facing metrics and drive root-cause fixes
Build dashboards for spend, cost per package, service performance, and claims
Manage the small parcel budget and forecasting and report results and savings to leadership
Administer TMS, multi-carrier shipping software, and carrier portals
Maintain accurate rate tables and business rules
Recommend rate shopping, zone skipping, consolidation, and mode-shift opportunities
Analyze parcel spend, lanes, zone distribution, service-level utilization, dimensional weight impact, and carrier invoices

Requirements

What you’ll need

Bachelor's degree in Supply Chain, Logistics, Business, or related field, or equivalent experience
3+ years of logistics or transportation experience, with a focus on small parcel
Experience identifying and implementing parcel cost reduction initiatives through network optimization, carrier diversification, contract negotiations, and service-level management
Hands-on experience managing parcel carrier relationships and contracts, including rate negotiations
Working knowledge of parcel pricing: zones, dimensional weight, accessorials, surcharges, and GRIs
Experience with freight audit, invoice reconciliation, and claims management
Advanced Excel skills, including pivot tables and lookups, and comfort analyzing large shipment data sets
Ability to work across operations, customer service, sales, and finance
Ability to present to leadership and train frontline teams
Preferred: multi-site or multi-warehouse shipping experience
Preferred: experience with multi-carrier shipping software or TMS
Preferred: ERP experience, such as SAP, Oracle, NetSuite, or Microsoft Dynamics
Preferred: BI tools such as Power BI or Tableau
Preferred: exposure to parcel consulting or audit firms and benchmarking practices
Preferred: APICS/ASCM (CSCP, CLTD) or similar certification
Preferred: experience with hazmat or regulated shipments
Preferred: experience managing annual parcel spend exceeding $5M and volumes exceeding 100,000 packages annually
Bilingual, Military, Military Spouses and Veteran applicants are strongly encouraged to apply
External candidates must successfully complete pre-employment drug testing and background verifications

Benefits

Comp & perks

Medical, Dental, Vision, and Prescription Drug coverage with Flexible Spending Accounts and Wellness Programs
401 (k) with generous company match
13 days of paid time off (PTO) & 8 Paid Holidays (PTO increases with tenure)
100% employer paid Life Insurance and Long-Term Disability Insurance
Paid Parental Leave
Fully Funded Tuition Education Programs
Bonus Programs including Employee Recognition and Referrals, Summer Madness, and Annual Performance
Employee Stock Purchase Plan
Employee Discounts