Client Support Specialist

PORCH 💚

. Ensure RynohEscheat Pro clients are properly set up in Rynoh, including bank accounts, holders, Pro Letterhead, and imports .

Posted 9/23/2026full-timeRemote • ColombiaMid-LevelSenior💰 COP 2,300,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client support and escheat processes, with strong capabilities in managing client interactions, compliance reviews, and troubleshooting software issues. Proficient in Microsoft Office and knowledgeable in banking and title industry practices.

Highest-signal resume keywords

Client Support ExperienceEscheat Process KnowledgeMicrosoft Office ProficiencyCompliance Review SkillsTroubleshooting Software Issues

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Escheat Module KnowledgeNAUPA ReportingDatabase ManagementGeneral Computer Problem SolvingTransaction Updating

Soft Skills

Written CommunicationOral CommunicationSelf-StarterMulti-TaskingFlexibility

Tools & Technologies

RynohLive SoftwareOnline Banking Systems

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

BankingTitle IndustryClient InteractionDue DiligenceEscheat Payees

About the role

Key responsibilities & impact

Ensure RynohEscheat Pro clients are properly set up in Rynoh, including bank accounts, holders, Pro Letterhead, and imports
Perform daily escheat due diligence, including creating and sending due diligence letters, responding to payee requests, updating transactions with notes, and contacting clients for check reissues
Conduct quarterly compliance reviews and maintain the escheat database
File state NAUPA reports as assigned
Apply general knowledge of the escheat module, requirements, and troubleshoot and correct errors
Handle duties assigned by the manager with little to no supervision
Maintain awareness of RynohLive software functions to answer customer questions and troubleshoot problems
Coordinate and execute escheat tasks for RynohEscheat Pro clients and communicate with clients and escheat payees

Requirements

What you’ll need

High school diploma or GED
A minimum of 5 years of experience in a client support setting
Greater than average understanding of computers and software, with ability to fix general computer problems
Driven self-starter with a positive mindset and ability to work with little to no supervision
Ability to multi-task and manage workload
Ability to meet deadlines and manage your own schedule
Flexibility to meet the ever-changing needs of a growing business
Written and oral communication skills, including ability to interact in person and over the phone with people from all backgrounds
Microsoft Office Products experience required
Must be able to pass background check
Quiet workspace and internet connection of at least 30 Mbps download / 10 Mbps upload
Experience in banking and/or the title industry is preferred
Experience in an IT setting with client interaction is preferred
Knowledge of online banking systems preferred